Surgery Coordinator
BROOK Boone
Self Employed Services
Arden,NC
15
Years of experience
Detail-oriented Surgery Scheduling Coordinator experienced in optimizing surgical schedules to enhance patient care and operational efficiency. Achieved effective team collaboration and adaptability through strong organizational skills and proactive problem-solving. Focused on delivering high standards of care while managing complex scheduling demands in dynamic healthcare environments.
Work History
Surgery Scheduling Coordinator
3 Years 8 Months- Coordinated surgical schedules to optimize patient flow and resource allocation.
- Managed communication between patients, surgeons, and medical staff to ensure clarity.
- Developed and implemented process improvements for scheduling efficiency.
- Trained new team members on scheduling protocols and software systems.
- Reviewed and verified insurance information to streamline pre-authorization processes.
- Collaborated with clinical teams to adjust schedules based on changing patient needs.
- Monitored schedulin recommending upgrades for enhanced usability.
- Coordinated with facilities to set up surgeries for 828-820-2900 Dr. M. Duggan MD.
- Coordinated surgical schedules for multiple ophthalmologists to optimize patient flow and resource allocation.
- Communicated with patients regarding surgery preparations and post-operative care instructions to enhance understanding and compliance.
- Managed electronic health records system to maintain accurate patient information and streamline scheduling processes.
- Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
- Maintained confidentiality and compliance with HIPAA regulations while handling sensitive patient information and documentation.
Self Employed
13 Years 5 Months- Property Management / Office administrator
- Acted as the first point of contact between the owner and tenants, facilitating smooth tenancy processes from start to finish. Duties include dealing with any property maintenance issues, providing great service to clients, making preparation for tenancy, undertaking any property inspections and dealing with general tenancy-related queries. Applied organizational and creative thinking skills to effectively address owner and tenant needs.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Human Resources Manager
5 Years 8 Months- Developed and implemented recruitment strategies to attract top talent across diverse roles.
- Streamlined onboarding processes to enhance employee integration and engagement.
- Led performance management initiatives, fostering a culture of continuous feedback and improvement.
- Collaborated with leadership to align HR policies with organizational goals and compliance standards.
- Managed employee relations issues, providing guidance on conflict resolution and workplace policies.
- Analyzed workforce data to identify trends, informing strategic decision-making for talent management.
- Designed training programs that enhanced staff skills and supported career development initiatives.
- Oversaw payroll administration ensuring accuracy and timely processing of employee compensation.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Regularly analyzed workforce trends to proactively address potential skill gaps or staffing needs.
Office Administrator / Project Controls
4 Years 1 Month- Answered phones, entered invoices into the computer, and worked with spreadsheets, utilizing Microsoft Excel, PowerPoint, and QuickBooks.
- Streamlined office operations by implementing efficient filing systems and processes.
- Coordinated communication across departments to ensure timely project updates and information sharing.
- Managed schedules and appointments for executives, optimizing time management and resource allocation.
Education
No Degree - Business Management
- Coursework
Associate of Science - Coursework
- 3.6 GPA
- Extracurricular Activities: Soccer, Softball, and Swimming
- FFA, Member
- Elected Captain of Softball
- Local youth choir Member
- Debate Team
High School Diploma
Skills
Office software proficiency
Reception management
Insurance verification
Interpersonal skills
Surgical Resource Coordination
Surgical scheduling
Office Management
Microsoft Word
Microsoft Excel
PowerPoint
and Quick Books
Interpersonal Management
Vehicle and Outdoor Equipment Operation
Affiliations
- Certified, CPSS - 2026
Interests
Outdoor recreational activities including camping
hiking and ball games
Playing with my children
Family gatherings. I love being in and around the water.
Timeline
Surgery Scheduling Coordinator
Carolina Ophthalmology P.A.
01.2023 - CurrentRead More
Human Resources Manager
Walmart
02.2018 - 10.2023Read More
Self Employed
Self Employed Services
04.2013 - CurrentRead More
Office Administrator / Project Controls
CNS- Communications Network Solutions
03.2011 - 04.2015Read More
TC Roberson High School
High School Diploma
Read More
Blue Ridge Community College
from Coursework
Read More
University of Phoenix
No Degree from Business Management
Read More
AB Technical Community College
Associate of Science from Coursework
Read More