Monica Roy
Pueblo,CO
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Surgery Scheduling Coordinator
Parkview Medical Center
Pueblo, CO
12.2014 - Current
- Responded promptly to inquiries from patients or their families regarding upcoming surgeries.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Collaborated and established strong working relationships with physicians, supervisors and colleagues.
- Ensured compliance with HIPAA regulations during the scheduling process.
- Worked closely with doctors' offices to coordinate patient referrals for surgery services.
- Created a database to track patient information, surgery dates and other relevant data.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Communicated with patients with compassion while keeping medical information private.
- Communicated with insurance companies to determine coverage for specific procedures.
- Worked with operating facilities to schedule procedures on behalf of 2 urology surgeons.
- Provided support to surgeons by preparing documents needed for surgeries, such as consent forms and discharge instructions.
- Ordered and maintained supply inventory for medical office.
- Scheduled follow-up appointments according to post-operative protocols.
- Located scheduling barriers and implemented appropriate solutions.
- Resolved any discrepancies between patient records and pre-surgery documentation.
- Scheduled and confirmed patient appointments and consultations.
- Assisted in the scheduling of surgeries for patients, ensuring accuracy and timeliness.
- Arranged hospital admissions for patients as required.
- Routed laboratory or diagnostic results to appropriate staff.
- Distributed treatment and procedural information to patients.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Checked patient insurance and collected pre-authorizations from providers.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Understood and followed oral and written directions.
- Completed day-to-day duties accurately and efficiently.
Education
Associate of Applied Science - Medical Assisting
IntelliTec College - Pueblo
Pueblo, CO09-2011
Skills
- Verifying Insurance
- EMR Updating
- Patient Relations
- Schedule Coordination
- Pre-Authorization Management
- Educating Patients
- Insurance Pre-Certifications
- Office Workflow Support
- Electronic Recordkeeping
- Data Entry
- Patient Scheduling
- Medical Coding
- Referral Verification
- Documentation Review
- Insurance Verification
- Medical Terminology
- Staff Leadership
- Administrative Support
- Documentation and Recordkeeping
- Relationship Building
- Flexible Schedule
- Clerical Support
- CPR Certified
- Patient Referral
- Appointment Scheduling
- Epic Systems
- Pharmacy Correspondence
- Patient Eligibility Requirements
- Adaptable and Flexible
- Appointment Setting
- Supply Ordering
- Organization and Time Management
- Collaboration and Teamwork
- HIPAA Compliance
- EHR Software
- Insurance Authorizations
- Data Management
- BLS Certified
- Regulatory Documentation
- Problem-Solving
- Data Entry Software
- Critical Thinking
- Preparing Treatment Rooms
- Clinical Support
- Office Reception
- Computer Proficiency
- Inventory Management
- Medical Recordkeeping
- Outpatient Procedures
- Scheduling Tests and Procedures
- CPT Coding
- Customer Service
- Taking Client Histories
- Current Procedural Terminology (CPT)
- Time Management
- Medical Charting
References
References available upon request.
Timeline
Surgery Scheduling Coordinator
Parkview Medical Center
12.2014 - Current
Associate of Applied Science - Medical Assisting
IntelliTec College - Pueblo