Tara Feliciano
Lynbrook,NY
Summary
Patient oriented tasks in a fast paced environment. Strong multitasker, able to work independently. Experienced in policies/procedures of insurance companies and medical authorization practices. Proficient knowledge of ICD 10 coding. Self-Learner and multitasker.
Overview
4
4
years of professional experience
Work History
Surgery Scheduling Coordinator
South Island Orthopedics
08.2021 - 03.2025
- Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
- Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
- Enhanced patient experience by efficiently scheduling surgeries and managing appointment calendars.
- Contributed to the development of new scheduling protocols, enhancing overall department efficiency.
- Improved accuracy in surgery scheduling, ensuring appropriate pre-operative preparations were completed.
- Maintained confidentiality and compliance with HIPAA regulations while handling sensitive patient information and documentation.
- Trained new team members on best practices for surgery coordination, fostering a supportive work environment.
- Implemented a well-organized system for tracking surgery cancellations and rescheduling requests.
- Liaised between patients and insurance providers, ensuring proper authorization for scheduled procedures was obtained.
- Assisted in maintaining an up-to-date surgical calendar, enabling efficient use of operating room resources.
- Provided compassionate support for patients and families throughout the surgery scheduling process.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Verified insurance coverage and obtained pre-authorizations.
- Educated patients about surgeries and provided treatment plan documentation.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated with facilities to set up surgeries for [Number] [Surgeon type].
- Performed various administrative tasks by filing, copying and faxing documents.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Assisted with medical coding and billing tasks.
Education
Diploma -
Grover Cleveland High School
Ridgewood, NYAssociates Degree -
Borough of Manhattan Community College
New York, NYSkills
- Office experience
- HIPAA compliance
- Patient coordination
- Insurance verification
- Procedure scheduling
- Surgical care
- Calendar management
- Maintaining confidentiality
- Obtaining authorizations
- Educating patients
- Office administration
- Verifying insurance
- Schedule coordination
- EHR systems expertise
- EMR updating
- Pre-authorization management
- Insurance pre-certifications
- Documentation scanning
- Pre-operative review
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Collaboration and teamwork
- Multitasking Abilities
- Adaptable and flexible
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Organization and time management
- Decision-making
- Detail-oriented
- Patient education
- Clinical documentation
- Insurance authorizations
- Task prioritization
- Patient care coordination
- Self motivation
- Scheduling tests and procedures
- Medical terminology
- Interpersonal skills
- Clerical skills
- Professionalism
- Appointment scheduling
- Calendar and appointment management
- Administrative support
Willing To Relocate
- Garden City, NY
- New Hyde Park, NY
- Lake Success, NY
Personal Information
Authorized To Work: US
Timeline
Surgery Scheduling Coordinator
South Island Orthopedics
08.2021 - 03.2025
Associates Degree -
Borough of Manhattan Community College
Diploma -
Grover Cleveland High School
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