Brittney Jones
Vilonia,AR
Summary
Experienced nursing professional providing quality care to patients in variety of medical settings. Delivers excellent communication and task prioritization skills for effective patient care coordination. Proven ability to stay organized and prioritize tasks in fast-paced environment. Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. Detail-oriented administrative assistant with experience in customer service, data entry and office management. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Surgery Scheduling Coordinator
Conway Regional Medical Center
2024.12 - Current
- Schedule surgeries per Doctor orders
- Check patient charts after surgery to confirm implant lists and completion of charging
- Print schedules for Anesthesiologist and Management for next day
- Make sure to have constant communication with staff for Add ons and cancellations
Lead Scheduler/CNA
HomeWell Care Services
Conway, AR
2024.02 - 2025.01
- Created and maintained schedules for a team of 90 employees, ensuring optimal coverage and efficient use of resources
- Coordinated with department managers to gather staffing requirements and create weekly/monthly schedules that met operational needs
- Utilized scheduling software to input employee availability, time-off requests, and shift preferences
- Monitored schedule adherence and made necessary adjustments to accommodate unexpected absences or changes in workload
- Closely monitored labor costs by analyzing scheduled hours versus actual worked hours on a regular basis
- Served as the main point of contact for employees regarding schedule-related inquiries or concerns
- Distributed finalized schedules to employees in a timely manner via email or online platform
- Investigated and resolved any discrepancies or issues related to the schedule (e.g., missed shifts, overlapping shifts)
- Audited timesheets against scheduled hours to ensure accuracy before submitting them for payroll processing
- Piloted flexible work schedules and shift swapping programs to enhance employee work-life balance and satisfaction
- Collaborated with recruitment team to schedule interviews, assessments, and other hiring-related activities
- Participated in meetings or conferences related to workforce planning/management strategies
- Maintained confidentiality of sensitive information (e.g., personal data, medical records) when handling scheduling-related tasks
- Conducted regular audits of the scheduling system/database to identify and correct any data inaccuracies or inconsistencies
- Mentored/trained new schedulers on best practices, company policies/procedures, etc
- Closely monitored VA and Medicaid hours for billing
- Assist caregivers in finding the clients home
- Admin tasks for Scheduling
CNA - Certified Nursing Assistant
Ridgemere Assisted Living
Conway, AR
2023.06 - 2024.02
- CNA for assisted living facility and memory care unit
Regional Alcohol and Drug Detoxification Specialist
RDS, Natural State Recovery Center
2022.07 - 2023.01
- Assist with stabilization plans per detox facility protocol
- Provide meals to detox patients
- Assist detox patients to smoke breaks
- 30-minute rounds per detox protocol
- Observe medication taken by residential patients
- Follow up on medication needs and determine if the medication was effective
- Record keeping of intake of food and fluids
- Maintaining HIPPA Regulations when answering phone calls
- Assist with housekeeping
- Vitals
- Documentation per detox facility protocols
- Provide direct empathetic care to patients
- Customer Service calls
CNA/Care Coordinator/Case Manager
Visiting Angels
2019.08 - 2022.05
- Started as a CNA
- After a month, I was asked to help in the office PRN
- Got promoted to a Care Coordinator and supervising the caregivers as well as check in with the clients and see how things are going
- I helped with scheduling and filling in shifts as needed
- I trained the new employees as well as make new paperwork the company needs and keeping up with Arkansas standards for home health
- I worked in office and on location
- I ran the Conway location and trained Hot Springs Care Coordinator
- Maintaining information on client and caregivers
- Creation of forms used by company
Private Pay Caregiver
2020.08 - 2022.04
- Bathing and personal care to private pay patient
- Stopped working when patient passed away
- Dialysis set up and care
- Transported patient to scheduled appointments
- Monitored vital signs
- Monitored patient nutritional requirements
- Assisted patient with mobility
- Worked on In Home OT
- Monitored medical data, such as Blood sugar, daily weights, and vitals
- Cleaned patients house and assisted with laundry
CNA, Administrative Assistant
Elite Senior Care
2017.03 - 2018.08
- Patient Care in a Home setting
- Bathing and oral care/personal hygiene
- House cleaning and basic errand running for/with patients
- Prepare reports and maintain appropriate filing systems
- Answer and direct phone calls and emails to appropriate parties
- Greeting clients and caregivers as they enter and assist with their needs
- Update and maintain office policies and procedures
- Provide administrative support to ensure efficient operations of the office
- Responsible for confidential and time sensitive material
- Assist in hiring process of new caregivers
- Assist in Payroll and distribution of checks and memos
- Meal Prep
- Carry out administrative duties such as filing, typing, copying, binding, scanning etc
- Assist Administrator with scheduling and calendar making
- Bill Medicaid and VA
- Marketing Director
- Meeting new contacts for company and establishing relationships
- Meet with potential clients and give description of company procedures and sign up
- Set up Hiring Events for company
- Meetings with our Vets and establishing care needs and monthly meetings
- Learn regulations for Medicaid, Medicare supplement insurances, and VA
- Learn qualifications needed to applying clients
- Bill VA and Medicaid for hours current being used by clients
- Customer service calls
CNA - Certified Nursing Assistant
White River Nursing Home
2016.08 - 2017.02
- CNA
CNA - Certified Nursing Assistant
Izard County Medical Center
2015.01 - 2016.01
- Bathing and washing patients via shower or bedbath
- Hair and oral care
- Assisting in daily activities and dressing if need be
- Assisting in eating, passing trays, and keeping record of amount eaten/oral consumption
- Keeping record of urine output for doctor records
- Assisting with bedpan needs or bedside commode use
- Help motivate patients to be ambulatory per therapy requests
- Knowledge on lifts and telemetry
- IV set ups and sterile fields
- Assisting in wound care needs and changing
- Hospice/Respite care
- CPR
- Record keeper during resuscitation
- Charting behavior changes
- Unit Size/Patient Ratio: 1:20 Patient Population: Pediatric, Adult, Geriatrics Patient Types: Alzheimer's, Bariatric, Cardiovascular, ENT, GI, Infectious Disease, Oncology, Neuro, Pulmonary, Renal, Trauma
- Special Skills: Catheter insertion/removal
- Computer Charting System: Healthland
- Float Areas: ER
CNA - Certified Nursing Assistant
RiverLodge Assisted Living
2014.03 - 2014.11
- CNA
CNA
White River Nursing Home
2013.05 - 2014.11
- Assisting in waking patients and getting ready for breakfast and all meals
- Assisting patients to bed and getting ready for bed
- In cont care and bathing
- Full care on patients that were bed bound
- Record keeping
- Cleaning of patients rooms
- Feeding of patients, Repositioning of patients every two hours
- Changing briefs
- Peri-care and personal care
- Assist with eating
- Assist with ADLs
Education
Associate's degree - General Education
Arkansas State University
Searcy, AR12.2022
Certification - Health Science
Arkansas State University
12.2022
Certificate of Pre Health Science -
Arkansas State University
12.2022
Certification -
Arkansas State University
01.2015
Skills
- Marketing
- Hospital experience
- Communication skills
- Senior care
- Customer service
- Assisted living
- Caregiving
- Microsoft Word
- Health Insurance Verification
- Administrative experience
- Medications Familiarity
- Hospice care
- Medicare
- Calm Under Stress
- Typing
- Charting Expertise
- Microsoft Powerpoint
- Blood Sugar Monitoring
- Filing
- CPR
- Measuring Bodily Fluids
- ADLS
- Bed Transfers
- Vital signs
- Bathing and Dressing
- Compassionate Caregiver
- Case management
- Quick Problem Solver
- Memory Improvement
- QuickBook
- Family Communication
- Light Housekeeping
- Patient Assessments
- Patient Safety Management
- Observing Responses
- Electronic Recordkeeping
- Range of Motion Exercises
- Dementia and Alzheimer's Knowledge
- Patient-Focused Care
- Documenting Behaviors
- Activities of Daily Living (ADL) Support
- Medical Recordkeeping
- Medical Office Administration
- Performing Patient Intakes
- Nursing Assistance
- Documentation review
- Office management
- EMR systems
- HIPAA
- Records management
Certification
- Driver's License
- Regional Detox Specialist
- CNA
- State Tested Nursing Assistant
- CPR Certification
Timeline
Surgery Scheduling Coordinator
Conway Regional Medical Center
2024.12 - Current
Lead Scheduler/CNA
HomeWell Care Services
2024.02 - 2025.01
CNA - Certified Nursing Assistant
Ridgemere Assisted Living
2023.06 - 2024.02
Regional Alcohol and Drug Detoxification Specialist
RDS, Natural State Recovery Center
2022.07 - 2023.01
Private Pay Caregiver
2020.08 - 2022.04
CNA/Care Coordinator/Case Manager
Visiting Angels
2019.08 - 2022.05
CNA, Administrative Assistant
Elite Senior Care
2017.03 - 2018.08
CNA - Certified Nursing Assistant
White River Nursing Home
2016.08 - 2017.02
CNA - Certified Nursing Assistant
Izard County Medical Center
2015.01 - 2016.01
CNA - Certified Nursing Assistant
RiverLodge Assisted Living
2014.03 - 2014.11
CNA
White River Nursing Home
2013.05 - 2014.11
Associate's degree - General Education
Arkansas State University
Certification - Health Science
Arkansas State University
Certificate of Pre Health Science -
Arkansas State University
Certification -
Arkansas State University