Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Kustaborder

HAGERSTOWN,Maryland

Summary

Dynamic Surgery Scheduling Coordinator with extensive experience at Central ENT, adept at optimizing patient flow and enhancing satisfaction through effective communication and problem-solving. Skilled in HIPAA compliance and insurance verification, successfully managed high-volume scheduling while ensuring timely authorizations and improving operational efficiency. Committed to delivering exceptional patient care.

Experienced with managing surgical schedules and coordinating with medical teams to ensure timely and efficient patient care. Utilizes strong organizational skills to handle complex scheduling demands and address any arising conflicts. Knowledge of healthcare protocols and procedures, with focus on maintaining high standards of accuracy and efficiency.

Overview

14
14
years of professional experience

Work History

Surgery Scheduling Coordinator

Central ENT
08.2024 - Current
  • Coordinated surgery schedules with medical staff to optimize patient flow and resource allocation.
  • Managed appointment bookings using electronic health record systems to ensure accurate patient data.
  • Assisted patients in navigating scheduling processes, enhancing overall patient experience and satisfaction.
  • Collaborated with surgeons and office staff to resolve scheduling conflicts and improve operational efficiency.
  • Processed insurance authorizations for surgical procedures, ensuring compliance with clinic policies and regulations.
  • Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
  • Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
  • Verified insurance coverage and obtained pre-authorizations.
  • Checked patients in and out and collected payments.

Surgery Scheduling Coordinator

The Centers for Advanced Orthopedics
08.2011 - 08.2024
  • Maintained up-to-date knowledge of surgical procedures to effectively communicate details to patients and staff.
  • Monitored timely follow-ups for pre-operative assessments, contributing to improved patient readiness for surgery.
  • Maintained confidentiality and compliance with HIPAA regulations while handling sensitive patient information and documentation.
  • Liaised between patients and insurance providers, ensuring proper authorization for scheduled procedures was obtained.
  • Arranged pre-operative and post-operative appointments for surgical patients.
  • Educated patients about surgeries and provided treatment plan documentation.
  • Expertly managed planning, scheduling, and coordination of outpatient procedures.
  • Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Assisted patients in navigating scheduling processes, enhancing overall patient experience and satisfaction.
  • Collaborated with surgeons and office staff to resolve scheduling conflicts and improve operational efficiency.
  • Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.

Education

No Degree - Nursing

Harford County Community College
Bel Air, MD

High School Diploma -

Parkville High School
Parkville, MD
06-1994

Skills

  • HIPAA compliance
  • Patient coordination
  • Insurance verification
  • Procedure scheduling
  • Surgical care
  • Calendar management
  • Obtaining authorizations
  • Payment collection
  • Documentation scanning
  • Customer service
  • Problem-solving
  • Time management

Timeline

Surgery Scheduling Coordinator

Central ENT
08.2024 - Current

Surgery Scheduling Coordinator

The Centers for Advanced Orthopedics
08.2011 - 08.2024

No Degree - Nursing

Harford County Community College

High School Diploma -

Parkville High School

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Kimberly Kustaborder