Alejandra Arteaga
Paramount,CA
Summary
Dynamic Surgery Scheduling Coordinator at Keck Medical Center of USC, adept at optimizing patient flow and enhancing scheduling efficiency. Proven track record in process improvement and data analysis, ensuring compliance with HIPAA regulations. Bilingual communicator with strong organizational skills, dedicated to improving team productivity and patient satisfaction.
Overview
23
23
years of professional experience
Work History
Surgery Scheduling Coordinator
Keck Medical Center of USC
10.2014 - Current
- Coordinated surgical schedules to optimize operating room utilization and patient flow.
- Implemented process improvements to enhance scheduling efficiency and reduce appointment conflicts.
- Managed communication between surgical teams, patients, and insurance providers regarding scheduling updates.
- Developed training materials for new staff on surgery scheduling protocols and systems usage.
- Making sure the operating room has everything needed for each patient that is also including implants.
- Analyzed scheduling data to identify trends and recommend adjustments for improved service delivery.
- Improved accuracy in surgery scheduling, ensuring appropriate pre-operative preparations were completed.
- Coordinated complex surgical cases, including multi-disciplinary surgeries, to optimize patient outcomes.
- Maintained confidentiality and compliance with HIPAA regulations while handling sensitive patient information and documentation.
- Streamlined surgery scheduling processes for improved team productivity and patient satisfaction.
- Monitored daily operations for compliance with hospital policies and procedures related to surgery scheduling.
- Facilitated pre-operative assessments by coordinating necessary tests and consultations for patients.
Office Manager/Medical Assistant/Medical Biller
Laser Eye Center
09.2002 - 02.2014
- Streamlined office operations, enhancing workflow efficiency and team productivity.
- Managed scheduling of patient appointments, optimizing calendar usage and reducing wait times.
- Supervised front desk staff, fostering a positive work environment and improving customer service standards.
- Implemented electronic filing system, increasing document retrieval speed and accuracy.
- Coordinated communication between medical staff and patients, ensuring clear information dissemination and support.
- Developed training programs for new employees, enhancing onboarding experience and knowledge retention.
- Oversaw inventory management of office supplies, reducing costs through strategic purchasing decisions.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Managed patient scheduling, optimizing appointment flow and reducing wait times.
- Assisted physicians during laser eye procedures, ensuring patient comfort and safety.
- I was also incharged of all Medical Billing
Education
MEDICAL ASSISTANT/ MEDICAL BILLER - Health Administration
American Career College
CA05-2002
High School Diploma -
ST MATHIAS HIGH SCHOLL
DOWNEY CA 05-2001
Skills
- Surgery scheduling
- Patient coordination
- Process improvement
- Data analysis
- Certified First Aid and Fire Safety
- Certified Medical Assistant Medical Biller
- English and Spanish fluenty
- HIPAA regulations
- Communication skills
- Staff training
- Insurance verification
- HIPAA compliance
- Certified in multiple Computer Hospital Programs
- Multitasking capacity
- Teamwork
- Insurance pre-certifications
- Reliability
- Critical thinking
- Organizational skills
- EHR systems expertise
- Software familiarity
Timeline
Surgery Scheduling Coordinator
Keck Medical Center of USC
10.2014 - Current
Office Manager/Medical Assistant/Medical Biller
Laser Eye Center
09.2002 - 02.2014
MEDICAL ASSISTANT/ MEDICAL BILLER - Health Administration
American Career College
High School Diploma -
ST MATHIAS HIGH SCHOLL