Yesenia Villa
Paramount,CA
Summary
Professional medical coordinator with extensive experience in managing office operations and patient interactions. Skilled in administrative tasks and improving office efficiency, consistently supporting team collaboration and adapting to changing needs. Recognized for excellent organizational skills and effective communication abilities.
Overview
20
20
years of professional experience
Work History
Administrative Coordinator
Providence Mission Hospital
03.2024 - Current
- Streamlined administrative processes for increased efficiency in supporting clinical staff members.
- Collaborated with healthcare providers to create well-coordinated care plans tailored to individual patient needs.
- Supported clinical staff by coordinating schedules, handling appointment confirmations, and updating patient records as needed.
- Implemented new administrative procedures that led to a significant improvement in overall office organization and functionality.
- Utilized epic electronic health records software proficiently, enabling quick access to vital patient information when required.
- Coordinated schedules with patients and facility calendar.
- Led Technician's, nurses and healthcare teams in providing punctual, professional care delivery.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Improved patient satisfaction by promptly addressing concerns and providing necessary information regarding treatment plans.
- Increased team productivity with effective delegation of tasks and prioritization of responsibilities.
- Contributed to a positive work environment by proactively addressing employee concerns and fostering open channels of communication among colleagues.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Handled sensitive information with discretion by maintaining confidentiality in accordance with company guidelines.
- Oversaw budget management by tracking expenses, identifying cost-saving opportunities, and providing financial reports to senior leadership.
- Resolved conflicts between team members by addressing concerns and facilitating open communication channels.
- Managed inventory control by ordering supplies in a timely manner while identifying areas for cost reduction.
- Completed bi-weekly payroll for Department employees.
Medical Office Coordinator
SCOSI Orthopedics
08.2016 - 03.2024
- Oversees and organizes medical office staff to include scheduling, appropriate medical training and implementation of job duties.
- Administrative duties to include managing surgical and clinical schedule, financial reporting, insurance verification, pre-certifications, address patient financial obligations and manage petty cash and staff travel reimbursement.
- Manage and implement OSHA and HIPPA compliance regulations
- Proficient in electronic medical record (E-Clinical)
- Responsible for training staff.
- Coordinate costumer care by personally responding to patient complaints and medical issues.
- Coordinate Surgical procedures.
- Knowledge in communication, assisted multiple phone calls satisfactory to meet patient needs.
- Oversaw all appointment schedules and patient registration information.
- Medical Records Coordination.
Call Center Coordinator
PIH Cardiology Medical Center
06.2012 - 08.2016
- Administrative Duties.
- Developed and distributed employee work schedules based on operational needs and employee requests.
- Improved average hold times, resolution rates and satisfaction scores through staff development.
- Implemented innovative service strategies to improve customer experience and engagement.
- Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.
- Maintained up-to-date information in electronic medical records software.
- Handled complaints and questions, and re-directed calls to other team members.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Answered phone calls and messages for medical providers.
- Scheduling appointments, and handling patient inquiries.
- Followed up with patients to reschedule missed appointments.
- Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
- Developed and implemented efficient scheduling systems to maintain organized medical appointment schedules.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
Office Manager Assistant
Cardio Medical Consultants Group
05.2006 - 06.2012
- Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies.
- Built relationships with physicians to create steady referral pipeline.
- Oversaw accounting, budgeting and financial reporting.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
- Assisted with regulatory issues such as compliance.
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Consulted with healthcare professionals on business decisions.
Education
Associate of Science - Behavioral Sciences
East Los Angeles College
Monterey Park, CA06.2020
Associate of Science - Natural Sciences
East Los Angeles College
Monterey Park, CA06.2020
Medical Assistant Certificate - Medical Assisting Program
United Education Institute College
Huntington Park, CA06.2005
Skills
- Excellent Customer Service skills
- Communication skills
- Compelling leadership skills
- Recruiting and hiring
- Excellent problem-solving skills
- Medical records coordinating
- Surgery Coordinating
- Ability to multi task
- Organizational and planning skills
- Efficient and reliable team player
- Bilingual Fluent English and Spanish
- Trained in Chart Logic (EMR)
- Trained in All Scripts (EMR)
- Trained in E Clinical (EMR)
- Trained in HIPPA
- Trained in Epic (EMR)
- Knowledge in Microsoft Software
- Knowledge in Medical Terminology
- Knowledge in ICD-10 coding
- Knowledge in CPT Coding
- Data Entry
- Excellent listening skills
- Insurance Eligibility & Benefits Skills
- Excellent Prior Authorization skills
- Office management
- Healthcare administration
- Insurance verification
- HIPAA compliance
- Patient scheduling
- Staff training and development
- Employee relations
- Trained in Kronos (Payroll)
Timeline
Administrative Coordinator
Providence Mission Hospital
03.2024 - Current
Medical Office Coordinator
SCOSI Orthopedics
08.2016 - 03.2024
Call Center Coordinator
PIH Cardiology Medical Center
06.2012 - 08.2016
Office Manager Assistant
Cardio Medical Consultants Group
05.2006 - 06.2012
Associate of Science - Behavioral Sciences
East Los Angeles College
Associate of Science - Natural Sciences
East Los Angeles College
Medical Assistant Certificate - Medical Assisting Program
United Education Institute College