Jennifer Johnson Reding
Florence
Overview
22
22
years of professional experience
Work History
Surgery Scheduling Coordinator
Davis Clinic
Tuscumbia
12.2024 - Current
- Facilitated communication between surgeons, nurses, technicians and other healthcare professionals involved in the care of patients undergoing surgery.
- Ensured compliance with HIPAA regulations when handling confidential patient information.
- Scheduled and confirmed patient appointments and consultations.
- Prepared detailed summaries outlining expected costs associated with various surgical procedures.
- Coordinated with medical staff to ensure that all necessary paperwork was completed prior to scheduled procedures.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Communicated with insurance companies to determine coverage for specific procedures.
- Managed patient check-in and check-out procedures and processed payments.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Interviewed patients to complete case histories and intake forms.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Scheduled follow-up appointments as designated by physician.
- Communicated with patients with compassion while keeping medical information private.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Checked patient insurance and collected pre-authorizations from providers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided exceptional customer service to ensure customer satisfaction.
Home Health Account Executive
Keller Home Health
Tuscumbia
10.2023 - 08.2024
- Provided timely customer service support to resolve any issues quickly and efficiently.
- Maintained accurate records of all sales activities using CRM software systems.
- Provided exceptional customer service by responding promptly to inquiries and resolving issues quickly.
- Developed and maintained relationships with key clients to ensure customer satisfaction.
- Cultivated relationships with key decision makers through regular client visits and follow-up calls.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Attended networking events to build relationships with potential customers.
- Communicated effectively with physicians, pharmacists, nurses, technicians, insurance companies, third party payers, sales representatives, and other healthcare professionals as needed.
- Adhered to established professional standards when communicating with patients, families, and other healthcare personnel.
- Educated patients and families on health care needs, conditions, and options.
- Provided patients and families with emotional support and instruction.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Coordinated referrals for additional services when needed.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Participated in team meetings to discuss best practices for providing quality care to clients.
- Provided education materials about community resources available for further assistance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Organized and coordinated events for the local community.
Admissions Coordinator
Merrill Gardens
Florence
06.2010 - 01.2021
- Prepared and presented regular reports on admissions trends, challenges, and opportunities to senior management.
- Trained and supervised admissions staff and volunteers, ensuring adherence to policies and procedures.
- Coordinated with marketing team to create effective campaigns for products or services.
- Conducted market research and reported on competitors.
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
- Collaborated with other departments to ensure a smooth transition between levels of care within the facility.
- Communicated with patients with compassion while keeping medical information private.
- Developed marketing strategies designed to increase occupancy rates at the assisted living facility.
- Organized special events within the facility such as holiday parties, barbecues or movie nights.
- Developed and maintained relationships with resident families and staff.
- Participated in community outreach initiatives aimed at promoting the assisted living facility's services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Administrative Assistant, Customer Service
Merrill Gardens
Florence
03.2003 - 06.2010
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Assisted with the development of marketing materials including brochures, flyers.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Greeted customers, answered inquiries and provided information about products and services.
- Managed employee records including hiring paperwork, time sheets.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Responded to customer issues to provide immediate resolution and improve retention.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Performed data entry tasks into various computer software programs.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Answered incoming calls, responded to emails and directed inquiries appropriately.
- Coordinated company events such as conferences, workshops, training sessions.
- Performed administrative duties such as filing, photocopying, faxing, scanning documents.
- Processed orders, invoices, and payments in a timely manner.
- Assisted with payroll processing and the preparation of financial statements.
- Directed customer inquiries to appropriate department personnel.
- Handled incoming calls and directed callers to appropriate department or employee.
- Consulted with customers regarding needs and addressed concerns.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Reached out to vendors and customers to resolve account problems.
- Managed collections activity including contacting customers regarding past due balances and resolving billing disputes.
- Enhanced customer satisfaction through prompt and courteous handling of all inquiries and complaints.
- Investigated any discrepancies between invoices and purchase orders prior to processing payments.
- Responsible for entering customer payments into the accounting software system.
- Issued monthly statements to clients and followed up on outstanding payments.
- Handled accounts payable and receivable, including invoicing and payment processing.
- Matched orders with invoices and recorded required information.
- Processed invoices and payments in accordance with company policies and procedures.
- Managed vendor relationships through prompt communication of payment information.
- Verified accuracy of coding on invoices prior to processing payments.
Education
Bachelor of Science - Marketing
University of North Alabama
Florence, AL12-2002
High School Diploma -
Bradshaw High School
Florence, AL05-1998
Skills
- Customer service
- Communication
- Problem Solving
- Time Management
- Leadership
- Marketing
- Relationship Building
- Computer Literate
- Teamwork
Timeline
Surgery Scheduling Coordinator
Davis Clinic
12.2024 - Current
Home Health Account Executive
Keller Home Health
10.2023 - 08.2024
Admissions Coordinator
Merrill Gardens
06.2010 - 01.2021
Administrative Assistant, Customer Service
Merrill Gardens
03.2003 - 06.2010
Bachelor of Science - Marketing
University of North Alabama
High School Diploma -
Bradshaw High School