Christy Vesey
Waukee,IA
Summary
Dynamic Patient Access Representative with a proven track record at Mercy One, excelling in customer service and insurance verification. Recognized for enhancing patient satisfaction through effective communication and empathy. Skilled in appointment scheduling and HIPAA compliance, contributing to a seamless patient experience while fostering teamwork and collaboration.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Surgery Scheduling Coordinator
Mercy One Iowa Heart Center
West Des Moines, IA
10.2025 - Current
- Coordinate and schedule surgeries in Epic Cupid Cath Lab Schedule , ensuring operating room availability.
- Manage pre-operative and post-operative appointments, including necessary clearances and follow-ups.
- Obtain insurance authorizations and manage patient referrals to streamline the scheduling process. Providing any and all clinical records to ensure approval.
- Ensure accurate data maintenance to support patient care and departmental policies.
- Oversee daily operations related to scheduling, including cross-training for surgical scheduling as needed.
- Collaborate with clinical staff to prepare for surgeries by providing necessary case information.
Patient Access Representative
Mercy One
West Des Moines, IA
09.2017 - 10.2025
- Provided exceptional customer service to patients during appointment scheduling and registration processes.
- Assisted in verifying patient insurance information and collecting necessary documentation for efficient processing.
- Utilized electronic health record systems to accurately input patient data and manage appointment schedules.
- Collaborated with healthcare staff to facilitate smooth patient flow and enhance overall patient experience.
- Maintained knowledge of facility policies and procedures to ensure compliance during patient interactions.
- Supported front desk operations by answering phone inquiries and directing calls to appropriate departments.
- Handled confidential patient information with discretion, adhering to HIPAA regulations at all times.
- Engaged in continuous learning about healthcare access protocols to improve service delivery and efficiency.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Ensured seamless operation of front office, efficiently handling multiple administrative tasks simultaneously.
- Provided excellent customer service to patients by remembering their names and addressing them by that when they come in and medical staff.
Education
No Degree - Theology
Rhema Bible College
Broken Arrow, OKSkills
- Proficiant and educated in computers, software, office equipment, and positive customer service and training others to do so Served as team lead and go to person for Bariatric Center, Outpatient Surgery and Testing at MercyOne West Lakes Hospital and MercyOne Main Hospital, Outpatient Testing at MercyOne Cancer Center and MercyOne Iowa Heart Cardiology in West Des Moines and Newton
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Patient check-in
- Appointment scheduling
- Registration and admissions
- Pre-admission requests
- Scheduling diagnostic procedures
- Medical billing for MercyOne Sleep Center
- Friendly and outgoing
Certification
- Certified BLS and Mandatory Reporter,
Timeline
Surgery Scheduling Coordinator
Mercy One Iowa Heart Center
10.2025 - Current
Patient Access Representative
Mercy One
09.2017 - 10.2025
No Degree - Theology
Rhema Bible College