Stephanie Saintilus
Miramar
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Methodical healthcare administrative team member proficient in organizing surgeries according to insurance requirements, facility schedules and surgeon preferences. Proactive multitasker with excellent interpersonal, communication and planning abilities.
Overview
15
15
years of professional experience
1
1
year of post-secondary education
Work History
Surgery Scheduling Coordinator
Cleveland Clinic
Weston
05.2025 - Current
- Coordinated surgical schedules for multiple departments and specialties.
- Managed patient communications regarding surgery preparations and timelines.
- Collaborated with medical staff to optimize scheduling efficiency and resource allocation.
- Assisted in training new staff on scheduling protocols and software usage.
- Maintained accurate records of surgeries, cancellations, and rescheduling requests.
- Addressed patient inquiries and resolved scheduling conflicts professionally and promptly.
- Provided support to surgeons by preparing documents needed for surgeries, such as consent forms and discharge instructions.
- Scheduled follow-up appointments according to post-operative protocols.
- Responded promptly to inquiries from patients or their families regarding upcoming surgeries.
- Facilitated communication between surgeons, nurses, technicians and other healthcare professionals involved in the care of patients undergoing surgery.
- Worked closely with doctors' offices to coordinate patient referrals for surgery services.
- Reviewed incoming requests from physicians regarding potential surgeries, confirming that they meet eligibility criteria.
Ambassador
Boca Raton Community Hospital
Boca Raton
01.2019 - Current
- Provided guidance on nutrition, physical activity, and lifestyle changes to promote better health outcomes.
- Developed and implemented health promotion campaigns to raise awareness of healthy living.
- Partnered with internal departments to ensure that all organizational goals are met regarding health promotion efforts.
Patient specialist logistic
Hca healthcare
Fort Lauderdale
01.2025 - 05.2025
- Coordinated patient appointments and managed scheduling efficiently.
- Assisted patients with insurance verification and eligibility checks.
- Educated patients about treatment plans and procedures clearly.
- Answered incoming calls and provided assistance to callers as needed.
- Documented patient counters in hospital system and initiated follow-up actions.
Staffing Coordinator
VITAS Healthcare
Miramar
05.2024 - 05.2025
- Coordinated staffing schedules for healthcare teams across multiple facilities.
- Collaborated with hiring managers to identify staffing needs and requirements.
- Managed applicant tracking system to streamline recruitment processes efficiently.
- Communicated effectively with staff regarding scheduling changes and updates.
- Coordinated and planned work shift schedules according to availability.
Scheduling Coordinator
Boca Raton Community Hospital
Boca Raton
01.2016 - 01.2019
- Collaborated with other departments to coordinate resources when necessary.
- Copied and faxed important information for patient and client records.
- Provided reminder calls to clients prior to scheduled visits.
- Assisted with scheduling appointments for patients and doctors.
- Organized patient records, charts, and other documents in an orderly manner.
- Verified insurance coverage prior to patient visits.
- Processed paperwork related to hospital admissions, discharges, and transfers.
Customer Service Representative
Insurance Care Direct
Deerfield Beach
01.2016 - 12.2016
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Assistant Manager
Jamba Juice
Fort Lauderdale
10.2011 - 06.2016
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
Server
Five Star Senior Living
Pompano Beach
01.2015 - 01.2016
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Prepared drinks according to standard recipes.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Served food and beverages to patrons and confirmed complete orders.
Education
Bachelor of Science - Health Administration
Keiser University
Fort Lauderdale, FL 06.2025 - 05.2026
Skills
- Customer Service
- Crisis Management
- Product and Service Knowledge
- Operations Management
- Surgical scheduling
- Patient communication
- Appointment coordination
- Staff training
- Patient coordination
- Procedure scheduling
- Office administration
- Documentation scanning
Education and Training
other
Languages
creole
Timeline
Bachelor of Science - Health Administration
Keiser University
06.2025 - 05.2026
Surgery Scheduling Coordinator
Cleveland Clinic
05.2025 - Current
Patient specialist logistic
Hca healthcare
01.2025 - 05.2025
Staffing Coordinator
VITAS Healthcare
05.2024 - 05.2025
Ambassador
Boca Raton Community Hospital
01.2019 - Current
Scheduling Coordinator
Boca Raton Community Hospital
01.2016 - 01.2019
Customer Service Representative
Insurance Care Direct
01.2016 - 12.2016
Server
Five Star Senior Living
01.2015 - 01.2016
Assistant Manager
Jamba Juice
10.2011 - 06.2016