Gwen Newcomer

• Scheduled elective and emergent surgeries, ensuring representative availability across facilities.
• Engaged patients post-consultation to clarify surgical procedure schedules.
• Coordinated with referring physicians to facilitate seamless patient transitions.
• Trained new surgery schedulers to enhance role proficiency.
• Obtained required authorizations and clearances for all surgical procedures.
• Monitored block utilization, adhering to hospital policy requirements.

• Coordinated procedure scheduling for 28 cardiothoracic and vascular surgeons.
• Managed surgery bookings based on physician volume, ensuring prompt turnaround times.
• Maintained compliance with HIPAA regulations to protect patient confidentiality.
• Facilitated transmission of medical records and correspondence via mail, email, or fax.

Coordinated with facilities and multiple referring physicians to schedule surgeries for busy neurosurgeon.

• Obtained surgery authorizations following thorough insurance verification.
• Managed surgeon requests, prioritizing urgent case scheduling.
• Monitored and regularly updated medical charts to ensure accuracy.
• Maintained and updated surgery schedule multiple times daily.
• Prepared and submitted comprehensive medical transcription and order reports.
• Responded promptly to patient and staff inquiries via telephone and email.
• Assisted radiology and other departments with procedure scheduling as required.

• Executed remote medical billing across multiple specialties.
• Corrected and completed claims for diverse payer codes.
• Processed online and paper appeal submissions alongside refund requests.

• Scheduled and confirmed patient appointments for PET/CT exams.
• Obtained physician orders, clinical notes, and lab results while initiating insurance authorizations.
• Retrieved previous films for PET/CT examinations to ensure accurate diagnostics.
• Submitted and obtained authorizations for specialty studies efficiently.
• Facilitated ordering of specialty isotopes in collaboration with PET/CT technologists.
• Completed daily submission of PET/CT insurance audit sheets to maintain compliance.
• Documented patient accounts accurately to support billing processes.
• Executed additional tasks as assigned by management to enhance team effectiveness.

• Scheduled all office appointments and surgeries for five cardiac surgeons, ensuring timely receipt of prior authorizations and insurance information.
• Arranged travel dates for physicians and staff to secure CME credits for the current year.
• Managed front office and billing department staff, optimizing operational efficiency.
• Maintained organized computer and physical filing systems to enhance record retrieval.
• Oversaw office inventory by managing orders, requisitions, stocking, and receiving shipments.
• Established workflow processes, monitored productivity daily, and implemented modifications to enhance personnel performance.
• Coordinated special projects and effectively managed schedules to align with organizational goals.

• Scheduled 28 anesthesiologists and 5 CNAs across three inpatient operating rooms and four day surgery units.
• Managed daily schedules for Labor & Delivery, Cardiac Cath Lab, and Pain Center while addressing emergency cases.
• Maintained direct communication with charge nurse to ensure timely operations and accommodate schedule changes.
• Optimized scheduling processes by effectively managing crew assignments within contractual restrictions.