Charity Rutherford
West Jordan,UT
Summary
Effective at setting up as many weekly procedures for the surgeons in a busy endocrinology practice. Well-versed in checking coverage, obtaining authorizations and collecting payments. Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Reliable employee seeking surgical scheduling position. Offering excellent communication and good judgment. Dedicated medical professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Surgery Scheduling Coordinator
Thyroid Clinic
12.2017 - Current
- Coordinated with facilities to set up surgeries busy endocrinologist center.
- Verified insurance coverage and obtained pre-authorizations.
- Expertly managed planning, scheduling and coordination of outpatient procedures.
- Educated patients about surgeries and provided treatment plan documentation.
- Reviewed medical histories and current information to provide accurate information to surgeons.
- Checked patients in and out and collected payments.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Answered phone calls and messages for the practice-physician endocrinologist medical facility, scheduling appointments and handling patient inquiries.
- Organized patient files and streamlined operations to improve efficiency.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Registered and verified patient records before triage with most up-to-date information.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Received and routed laboratory results to correct clinical staff members.
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
- Managed office bookkeeping with insurance billing and patient payments.
- Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.
- Accurately completed insurance and Medicaid billing and OASIS documentation for patient visits.
- Managed financial documentations such as expense reports and invoices.
- Collaborated with assistants and doctors to prepare and set up rooms with adequate supplies and equipment.
- Kept detailed records of office inventories and placed orders for more supplies.
- Implemented Microsoft, Word and ect. for digitizing and organizing medical records.
Lead Medical Assistant
12.2017 - Current
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
- Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
- Documented patient information in EMR and prepared paperwork.
- Assisted physicians and nurses with clinical procedures such as biopsies, and surgical procedures.
- Coordinated work of junior staff to keep team performance high and effectively handle needs of our patients.
- Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
- Protected patients and staff from infection risks by routinely cleaning and disinfecting common areas and patient rooms.
- Audited samples and refrigerated medications to verify freshness and remove any expired packages.
- Collected co-payments from patients for visits and completed daily cash deposits to secure funds.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures and care plan instructions.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Prepared and administered medications to alleviate patient symptoms.
Medical Assistant
Granger Medical
05.2014 - 12.2017
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures and care plan instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Obtained pre- and post-treatment vital signs and weight.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Tested and recorded blood glucose levels.
- Prepared initial patient charts for admission.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Verified appropriate lab couriers picked up collected lab specimens.
- Obtained all prescribed laboratory testing.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Ordered and prepared reagents and supplies.
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
- Ambulated, turned and positioned patients.
Surgery Scheduling Coordinator
Middleton Urological Associates
09.2009 - 05.2014
- Coordinated with facilities to set up surgeries for [Number] [Surgeon type].
- Verified insurance coverage and obtained pre-authorizations.
- Expertly managed planning, scheduling and coordination of outpatient procedures.
- Educated patients about surgeries and provided treatment plan documentation.
Education
No Degree - General Studies
Salt Lake Community College
Salt Lake City, UTHigh School Diploma -
Taylorsville High School
Taylorsville, UT06.1994
Skills
- Medical Recordkeeping
- Front Office Operations
- Taking Client Histories
- Reminder Calls
- Exceptional Attention to Detail
- Tracking Systems
- Insurance Information Collection
- Call Transfers
- Treatment Documentation
- Equipment Troubleshooting and Maintenance
- Surgical Procedures
- Cleaning and Sterilizing
- Medical Report Preparation
- Patient History Collection
- Preparing Treatment Rooms
- Online Systems
- Office Supplies and Inventory
- Data Entry Software
- Reviewing Medical Histories
- Surgery Preparation
- Insurance Authorizations
- Obtaining Authorizations
- Patient Interviews
- Medical Records Verification
- Payment Scheduling and Collection
- Calendar and Appointment Management
- Staff Oversight
- Staff Leadership
- Active Learning
- Office Coordination
- Prescription Refills
- Team Member Development
- Pharmacy Correspondence
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 8 staff members.
- Charting - Developed and organized charts for all new and current patients, routinely updating information for physician reference.
- Quality Assurance - Ensured and enforced medical office compliance with HIPAA, OSHA and CLIA regulations for maximum quality and control.
- Surgical Preparation - Assisted in patient surgery preparation by administering proper medication, monitoring patients' conditions and charting abnormalities.
- Documentation - Ensured charting accuracy through precise documentation.
- Patient Advocacy - Explained treatment procedures, medication risks, special diets and physician instructions to patients.
- Research - Completed group study focused on patient comfort, costs and test results, which resulted in increased patient satisfaction.
- Implementation - Assisted in implementation of new tracking system that resulted in improved patient care.
- Vitals Testing - Measured an average of 30 patients' weight, height, body temperature, pulse rate and blood pressure daily.
Timeline
Surgery Scheduling Coordinator
Thyroid Clinic
12.2017 - Current
Lead Medical Assistant
12.2017 - Current
Medical Assistant
Granger Medical
05.2014 - 12.2017
Surgery Scheduling Coordinator
Middleton Urological Associates
09.2009 - 05.2014
No Degree - General Studies
Salt Lake Community College
High School Diploma -
Taylorsville High School
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