Summary
Overview
Work History
Education
Skills
Timeline
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Tiffany Lloyd

West Jordan,UT

Summary

Dynamic Technical Support Agent with a proven track record at Identrust, excelling in remote support and problem-solving. Adept at managing high call volumes while delivering exceptional customer service. Skilled in network configuration and ticket management, I effectively diagnose issues and create training materials, enhancing team performance and customer satisfaction. Adept at time management and multitasking.

Overview

13
13
years of professional experience

Work History

Technical Support Agent

Identrust
06.2023 - Current
  • Answered incoming calls, emails, and online submitted tickets to solve technical issues.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Diagnosed system errors with meticulous attention to detail, ensuring accurate solutions were provided.
  • Created walk throughs and help desk trainings to help customers.
  • Created internal training materials to help improve agent calls.
  • Managed high call volume efficiently, addressing customer concerns promptly and professionally.
  • Walked individuals through basic troubleshooting tasks.

Server/Trainer

Longhorn Steakhouse
02.2012 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Trainer in multiple positions throughout the restaurant. Hosting, serving, bartending,

Education

High School Diploma -

Bingham High School
South Jordan, UT
06.1999

Skills

  • Remote support
  • Ticket management
  • Network configuration
  • Application support
  • Telecommunications
  • Customer service
  • Microsoft outlook
  • Time management
  • Problem-solving
  • Effective time management
  • Cash handling
  • Exceptional communication

Timeline

Technical Support Agent

Identrust
06.2023 - Current

Server/Trainer

Longhorn Steakhouse
02.2012 - Current

High School Diploma -

Bingham High School

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