Brittany D. Martin
Tyler,TX
Summary
Motivated, personable business professional with a college degree in Healthcare Administration. Talent for quickly mastering technology. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Flexible and versatile in various situations. Always dependable and dedicated to the job at hand
Overview
13
13
years of professional experience
Work History
Surgery Scheduling Coordinator
UT Health East Texas Physicians
Tyler, TX
09.2024 - Current
- Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
- Enhanced patient experience by efficiently scheduling surgeries and managing appointment calendars.
- Improved accuracy in surgery scheduling, ensuring appropriate pre-operative preparations were completed.
- Coordinated complex surgical cases, including multi-disciplinary surgeries, to optimize patient outcomes.
- Maintained confidentiality and compliance with HIPAA regulations while handling sensitive patient information and documentation.
- Collaborated with medical teams to ensure timely scheduling of urgent and elective surgeries.
- Implemented a well-organized system for tracking surgery cancellations and rescheduling requests.
- Liaised between patients and insurance providers, ensuring proper authorization for scheduled procedures was obtained.
- Streamlined surgery scheduling processes for improved team productivity and patient satisfaction.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Verified insurance coverage and obtained pre-authorizations.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries and office procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Calculated patient estimates for procedures and surgeries based on patient’s individual insurance benefits.
- Checked patients in and out and collected payments.
- Resolved scheduling conflicts to maintain high-quality patient satisfaction and care.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Prepared and processed patient referrals and transfer requests.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Obtained payments from patients and scanned identification and insurance cards.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Front Desk- Lead
Tyler Obstetrics & Gynecology
Tyler, TX
10.2022 - Current
Office Manager
Wynne Insurance Services
Tyler, TX
08.2015 - 10.2017
Insurance Specialist
ETMC First Physicians
Chandler, TX
11.2012 - 08.2015
Education
Bachelor of Healthcare Administration -
Texas State University
San Marcos, TX2010
Biology in the School of Natural Sciences
University of Texas at Austin
Austin, TX2006
High School Diploma -
Bullard High School
Bullard, TX2003
Skills
- Project Organization
- Computer Savvy
- Customer Service
- Written Correspondence
- General Office Skills
- Scheduling
- Report Preparation
- Professional Presentations
- Patient Account Audits
- Patient Accounts Receivable
- I-9 Form Experience
- Human Resource Experience
- Claim Status
- Business Office Financial Audits
- Insurance Verification
- Patient Registration
- Medical Records
- Daily Reconciliation
- Front Desk and Admissions
- Billing
- Prior Authorizations
- Referrals
- Financial Estimates
- Surgery Scheduling
Accomplishments
- Health Leadership Coalition
- UT Health’s January 2025 Employee of the Month
- Employed at Chili’s through Brinker for an excess of nine years
- Graduated from high school with honors, as 6th in the class
- National Honor Society
- Who’s Who Among American High School Students
Timeline
Surgery Scheduling Coordinator
UT Health East Texas Physicians
09.2024 - Current
Front Desk- Lead
Tyler Obstetrics & Gynecology
10.2022 - Current
Office Manager
Wynne Insurance Services
08.2015 - 10.2017
Insurance Specialist
ETMC First Physicians
11.2012 - 08.2015
Bachelor of Healthcare Administration -
Texas State University
Biology in the School of Natural Sciences
University of Texas at Austin
High School Diploma -
Bullard High School