Summary
Overview
Work History
Education
Skills
Timeline
Generic

Desiree Reyna

Scottsdale,AZ

Summary

Operations professional specializing in healthcare administration and customer operations, with a strong focus on project execution and process improvement. Demonstrated ability to manage workflows and prioritize initiatives in high-volume environments. Expertise in developing operational systems and driving solutions in dynamic settings. Effective communicator with exceptional organizational skills and a proven track record of ownership from planning to execution.

Overview

4
4
years of professional experience

Work History

Surgery Scheduling Coordinator

Arizona Breathe Free
11.2024 - Current
  • Coordinated provider schedules across multiple clinics to optimize patient flow and efficiency.
  • Managed tracking systems in Microsoft Office to oversee prior authorizations and insurance approvals.
  • Maintained organization and accuracy while handling multiple priorities in a fast-paced healthcare setting.

Customer Operations Specialist

Nordstrom
05.2023 - 10.2024
  • Managed multiple concurrent operational projects, prioritizing work based on business impact, urgency, and customer experience considerations.
  • Partnered with cross-functional teams including IT, warehouse, logistics, and customer service departments to resolve operational issues and execute business-critical initiatives.
  • Identified customer friction points and process improvement opportunities that enhanced operational efficiency and service quality.

Assistant Department Manager

Nordstrom
04.2022 - 04.2023
  • Conducted regular one-on-one performance evaluations to enhance team effectiveness.
  • Developed and implemented sales strategies that consistently exceeded sales goals.
  • Established and nurtured strong relationships with key clients to drive repeat business.

Education

Bachelor of Science - Business Administration-Marketing

California State University
Fresno, CA

Skills

  • Verbal and written communication
  • Relationship building
  • Multitasking and organization
  • Problem resolution
  • People leadership
  • Project management
  • Training and development
  • Microsoft Office Suite
  • Process improvement
  • Healthcare administration

Timeline

Surgery Scheduling Coordinator

Arizona Breathe Free
11.2024 - Current

Customer Operations Specialist

Nordstrom
05.2023 - 10.2024

Assistant Department Manager

Nordstrom
04.2022 - 04.2023

Bachelor of Science - Business Administration-Marketing

California State University

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Desiree Reyna