Angelique Jones
Broken Arrow
Summary
Dynamic and detail-oriented professional with a proven track record at Warren Clinic Ophthalmology, enhancing patient experience through efficient surgery scheduling and patient coordination. Excelled in HIPAA compliance and teamwork, significantly improving department efficiency. Demonstrated exceptional problem-solving and communication skills, contributing to positive patient outcomes and streamlined office operations.
Experienced with managing surgical schedules and coordinating with medical teams to ensure timely and efficient patient care. Utilizes strong organizational skills to handle complex scheduling demands and address any arising conflicts. Knowledge of healthcare protocols and procedures, with focus on maintaining high standards of accuracy and efficiency.
Knowledgeable Desired Position with solid track record in coordinating surgery schedules and ensuring optimal patient flow. Proven expertise in managing complex calendars, streamlining operations, and enhancing communication between surgical teams. Demonstrated proficiency in multitasking and problem-solving, consistently meeting dynamic demands of fast-paced healthcare environment.
Experienced healthcare professional prepared for role of Surgery Scheduling Coordinator. Adept at optimizing surgery schedules to maximize efficiency and patient care. Known for strong team collaboration and flexibility in adapting to changing needs. Possesses excellent organizational skills and attention to detail, ensuring seamless operational workflows.
Professional coordinator with strong background in managing surgical schedules and ensuring seamless operations. Skilled in patient communication, time management, and coordinating with medical staff. Known for reliability, adaptability, and achieving results through effective team collaboration. Strong focus on meeting changing demands while maintaining high standards of care and efficiency.
Attentive Surgery Scheduler familiar with ICD-10 coding, Software and EHR systems. Skilled in organizing paperwork, sterilizing tools and coordinating supplies. Works well in fast-paced administrative environments focused on maintaining smooth and efficient scheduling services.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Effective at setting up as many as Number weekly procedures for Number surgeons in a busy Type practice. Well-versed in checking coverage, obtaining authorizations and collecting payments.
Overview
7
7
years of professional experience
Work History
Surgery Scheduling Coordinator
Warren Clinic Ophthalmology
08.2023 - 01.2025
- Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
- Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
- Enhanced patient experience by efficiently scheduling surgeries and managing appointment calendars.
- Improved accuracy in surgery scheduling, ensuring appropriate pre-operative preparations were completed.
- Contributed to the development of new scheduling protocols, enhancing overall department efficiency.
- Coordinated complex surgical cases, including multi-disciplinary surgeries, to optimize patient outcomes.
- Maintained confidentiality and compliance with HIPAA regulations while handling sensitive patient information and documentation.
- Collaborated with medical teams to ensure timely scheduling of urgent and elective surgeries.
- Implemented a well-organized system for tracking surgery cancellations and rescheduling requests.
Front Office Coordinator
Ascension Medical
11.2019 - 07.2023
- Monitored office supplies and placed orders when necessary.
- Provided information about services and amenities to guests and clients.
- Handled incoming and outgoing mail, ensuring timely delivery.
- Greeted visitors warmly and assisted with needs.
- Answered phone calls and directed inquiries to appropriate staff members.
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Developed strong relationships with patients, providing empathetic support and assistance throughout their visit.
- Managed inventory of office supplies, ensuring adequate stock levels were maintained for efficient daily operations.
- Contributed to a positive team atmosphere by assisting colleagues when needed, fostering a supportive work environment for all employees.
- Enhanced patient experience by managing front office operations efficiently and professionally.
- Conducted insurance verification tasks accurately, ensuring proper coverage and minimizing billing errors.
- Participated in staff meetings and training sessions to stay current on industry best practices and improve overall performance.
- Coordinated referrals to specialists or other healthcare providers as needed for comprehensive patient care.
- Maintained a clean, organized, and welcoming reception area to create a positive first impression for patients.
- Prepared daily reports for management review, highlighting key performance metrics related to front-office activities.
- Oversaw the training and onboarding of new front office staff, ensuring a thorough understanding of job responsibilities and clinic procedures.
- Safeguarded patient privacy by strictly adhering to HIPAA regulations and maintaining confidentiality at all times.
- Collect patient and client documents and information upon referral.
- Monitored office supplies by checking inventory and placing orders.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Collaborated with medical staff to ensure seamless coordination of patient care and timely communication.
- Facilitated timely check-in and check-out procedures, streamlining patient flow through the clinic.
- Performed monthly financial reporting and recorded payments to keep accounting system updated.
- Assisted in the implementation of electronic health records systems for increased efficiency and accuracy in recordkeeping.
- Streamlined appointment scheduling processes for improved patient satisfaction and reduced wait times.
- Streamlined billing processes, resulting in faster turnaround times for insurance claims.
- Developed comprehensive filing system, improving ease of access to critical documents.
- Ensured confidentiality and security of patient records through diligent management.
- Orchestrated coordination of office events and meetings, ensuring seamless execution.
- Facilitated smooth patient check-in and check-out process, minimizing wait times.
- Improved patient satisfaction with thorough and compassionate communication.
- Enhanced office efficiency by streamlining front desk procedures.
- Resolved patient and staff issues promptly, maintaining positive atmosphere in office.
- Supported office cleanliness and organization, creating welcoming environment for visitors.
Patient Services Representative
Advanced Orthopedics Of Oklahoma
05.2018 - 10.2019
- Addressed patient inquiries regarding appointments and billing, providing clear and accurate information.
- Managed patient check-ins and check-outs through clinic management software, improving workflow efficiency.
- Handled appointment scheduling using electronic health record software, ensuring accurate and timely entries.
- Utilized conflict resolution skills to address patient concerns, maintaining a positive patient experience.
- Processed patient insurance information using billing software, ensuring correct data entry and verification.
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Implemented effective time management strategies that allowed me to balance multiple responsibilities, resulting in improved productivity and patient satisfaction.
- Improved patient satisfaction by efficiently managing appointment scheduling and coordinating follow-up care.
- Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
- Conducted pre-registration tasks including verifying insurance eligibility requirements were met before scheduled appointments.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Increased efficiency of office operations through proper management of medical records and filing systems.
- Used Software to schedule appointments.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Assisted patients in filling out check-in and payment paperwork.
- Coordinated referrals to specialists when necessary, ensuring seamless continuation of care for patients with complex needs.
- Assisted with billing inquiries and insurance verification, resulting in a smoother financial experience for patients.
- Fostered a positive environment within the healthcare facility by actively participating in staff meetings and collaborating on continuous improvement initiatives.
Education
Certificate - Legal Assistant/Paralegal
Metropolitan College of Legal Studies
Tulsa, OK05.1996
Skills
- HIPAA compliance
- Patient coordination
- Insurance verification
- Procedure scheduling
- Following up with patients
- Calendar management
- Maintaining confidentiality
- Obtaining authorizations
- Educating patients
- Office administration
- Verifying insurance
- Data entry proficiency
- Checking in patients
- Patient relations
- Payment collection
- Schedule coordination
- Pre-operative review
- Copay collecting
- Pre-authorization management
- Scheduling expertise
- Documentation scanning
- Office workflow support
- Insurance pre-certifications
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Adaptable and flexible
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Verbal and written communication
- Organization and time management
- Decision-making
- Cash handling
- Detail-oriented
- Patient education
- Relationship building
- Clinical documentation
- Patient scheduling
- Computer proficiency
- Patient registration
- Insurance authorizations
- Data entry
- Filing systems
- Task prioritization
- Patient care coordination
Timeline
Surgery Scheduling Coordinator
Warren Clinic Ophthalmology
08.2023 - 01.2025
Front Office Coordinator
Ascension Medical
11.2019 - 07.2023
Patient Services Representative
Advanced Orthopedics Of Oklahoma
05.2018 - 10.2019
Certificate - Legal Assistant/Paralegal
Metropolitan College of Legal Studies
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