Marcus Harbert
Broken Arrow,OK
Summary
Experienced with software development processes and methodologies. Utilizes programming languages and tools to create efficient and reliable solutions. Knowledge of debugging and optimization techniques, ensuring high-quality deliverables on time and within budget.
Overview
21
21
years of professional experience
Work History
Software Development Specialist
Amdocs
03.2020 - Current
- Collaborated with over 50 AT&T workgroups to design and implement solutions for tracking and managing fallout across ordering, billing, provisioning, dispatch, and repair processes, improving operational efficiency and reducing delays.
- Applied Agile methodologies and Software Development Life Cycle (SDLC) to deliver high-quality C++ and Java applications, participating in sprint planning, daily stand-ups, and iterative development to ensure timely and efficient project completion.
- Created and managed approximately 4 release management tickets per month to coordinate deployment activities, ensuring accurate documentation, compliance with change control processes, and timely delivery of software releases.
- Collaborated with clients and development teams to finalize accurate project estimates, analyzing requirements and aligning scope with technical feasibility to support successful planning and delivery.
Technical Lead
Infosys
02.2018 - 03.2020
- Managed a team of offshore developers to deliver high-quality software solutions for clients, ensuring clear communication, adherence to project timelines, and alignment with technical and business requirements.
- Partnered with clients to enhance auto-resolution software, reducing manual handling of service orders approximately 60 percent by implementing automated workflows and improving system efficiency.
- Collaborated with production support and infrastructure teams to troubleshoot and resolve system issues, ensuring minimal downtime and maintaining application stability for critical business operations.
Software Engineer
AT&T
01.2015 - 10.2017
- Oversaw the development and maintenance of AT&T’s customer service application, ensuring feature enhancements, system stability, and timely delivery of updates to improve customer service experience.
- Created and maintained comprehensive documentation for over 50 AT&T customer service Application Programming Interfaces (APIs), ensuring accuracy, consistency, and ease of integration for development teams and external partners.
Technical Architect
AT&T
01.2005 - 01.2015
- Developed High-Level Design, Application Interface Design, and Detailed Design documents for software development projects utilizing C++, Java, HLLAPI, and SQL, ensuring clarity, scalability, and alignment with business requirements.
- Utilized HLLAPI to develop IBM 3270 terminal emulation software, enabling automated execution of transactions in mainframe applications.
- Designed and optimized PL/SQL procedures in Oracle DB, reducing query runtime and improving reporting accuracy.
Developer
AT&T
01.2005 - 01.2015
- Developed approximately 4 high-performance programs per year in C/C++ leveraging Rogue Wave libraries to optimize data structures and improve application scalability.
- Developed and executed comprehensive test plans to validate software functionality, identify defects, and ensure alignment with project requirements, resulting in improved product quality and reduced post-release issues.
Education
Bachelor of Business Administration - Management Information Systems
University of Oklahoma
Norman, Oklahoma05.1996
Skills
- Programming Languages: PL/SQL, C/C, Java, COBOL, TCL
- Databases: Oracle DB (design, optimization, administration)
- Operating Systems: UNIX, Linux
- Scripting & Automation: UNIX Shell scripting, FTP file transfers, HLLAPI integration
- Software Development Practices: SDLC expert, Agile methodology, API design knowledge
- Version Control: CVS, SCCS, CodeCloud, Github
Timeline
Software Development Specialist
Amdocs
03.2020 - Current
Technical Lead
Infosys
02.2018 - 03.2020
Software Engineer
AT&T
01.2015 - 10.2017
Technical Architect
AT&T
01.2005 - 01.2015
Developer
AT&T
01.2005 - 01.2015
Bachelor of Business Administration - Management Information Systems
University of Oklahoma