Summary
Overview
Work History
Education
Skills
Accomplishments
Mental Performance Certifications
Languages
Timeline

Richard G. Harkins

South Jordan,USA

Summary

Over 15 years of diverse work experience in the IT business sector. Able to articulate a clear and straightforward strategy, which is understandable to technical and non-technical people. Experience in problem solving and mentorship while increasing innovation/productivity in a broad range of business sectors. Designed, documented and tested numerous mission critical systems using best practices and proven methodologies to deliver the highest return on investment with emphasis on quality and security.

Experienced with developing complex software applications that meet high standards for performance and reliability. Utilizes collaborative approach to ensure team cohesion and project success. Track record of leveraging problem-solving skills and technical expertise to deliver impactful software solutions.

Overview

24
24
years of professional experience

Work History

Senior Software Development Engineer in Test (Senior SDET)

RELIAQUEST
10.2023 - 06.2025
  • Created automated tests and frameworks in Java and TypeScript (Playwright) for the GreyMatter security platform.
  • Thought Leader - Led risk-based testing initiative for the QA team, defining risk levels for the individual tests in the test case repository and assessing areas of risk across the company’s systems.
  • Completed mental performance certifications (Bronze and Silver levels).

Senior Software Development Engineer in Test (Senior SDET)

INCOMM PAYMENTS
01.2021 - 05.2023
  • Managed all backend and services-related automated and manual testing using Java, Rest Assured, TestNG, and Postman.
  • Coordinated deployments of microservices.
  • Organized QA Guild, delivering presentations on technical topics and mentoring fellow team members.

QA Chapter Lead – Lead Software QA Engineer – Automation (SDET)

SOLERA - AUTOPOINT
08.2017 - 09.2019
  • Created and maintained the C# Selenium WebDriver automated testing framework.
  • Created the API backend service endpoint automated testing suite using C# and NUnit, and Sauce Labs.
  • Mentored a team of QA Engineers in using various tools and technologies to automate UI/Selenium-based testing and API/service endpoint testing.

Avis41/Merkle - Lead Software Quality Assurance Engineer - Contractor

SOFTWARE TECHNOLOGY GROUP
07.2016 - 07.2017
  • Oversaw the testing of the Dignity Health corporate website and new development initiatives.
  • Managed the testing effort using Visual Studio Team Services – VSTS for test case creation, test iteration runs, and issue management.
  • Daily utilization of the Sitecore Content Management System for creating and editing test page templates and modules, as well as subcomponents and metadata.

LDS Church Missionary Portfolio - Lead Software Quality Assurance Engineer - Contractor

SOFTWARE TECHNOLOGY GROUP
07.2014 - 07.2016
  • Served as software quality assurance lead, coordinating a team of engineers in the testing of missionary training and proselyting websites for The Church of Jesus Christ of Latter-Day Saints. Trained the QA team in the testing of these systems.
  • Oversaw the testing of special initiatives in the missionary group – including missionary immunization tracking and drivers’ certification.
  • Interfaced daily with various business and technical experts, including senior management and technical leads.

Lead Software Quality Assurance Engineer - Contractor

ZIONS BANCORPORATION
02.2012 - 06.2014
  • Served as technical lead, overseeing the testing of all interfaces for the bank's new loan origination system.
  • Mentored and trained the QA team in the operation and testing of these systems.
  • Oversaw testing of individual and branch enrollment tools for the bank's online and internet banking systems.
  • Trained the QA group in the use of combinatorial analytics and pair-wise testing. Implemented these principles into the determination of test case scope and the targeting of which test cases to include in the team's test plans.
  • Interfaced daily with developers, business analysts, and technical leads.

Software Quality Assurance Engineer – Specialist - Contractor

O.C. TANNER
11.2009 - 01.2012
  • Designed and implemented sophisticated automation of numerous O.C. Tanner systems using Selenium, JMeter, and Worksoft Certify.
  • Coordinated subsystem testing of O.C. Tanner’s new technology web platform for managing companies’ appreciation and recognition programs.
  • Served as a technical specialist for test matrix analysis and design.
  • Facilitated metrics consolidation and gathering of daily statistics for QA and project status.

Senior Software Quality Assurance Engineer

NETDEPOSIT, LLC.
08.2008 - 09.2009
  • Managed a team of engineers who developed test cases and procedures for Unix-hosted JAVA web applications and Windows clients using JMeter, UNIX shell scripting, and SQL.
  • Oversaw testing of NetDeposit’s hosted remote check capture applications for multiple customers.
  • Coordinated testing of GA deliverables, patches, and hotfixes.
  • Interfaced with leaders from all levels of the organization.

Senior Software Quality Assurance Engineer – Contractor

SYMANTEC, INC.
06.2007 - 06.2008
  • Oversaw testing of major subsystems in Symantec’s backup product line, verifying product functionality, quality, and timeliness.
  • Developed test cases and procedures for use with Symantec’s backup solutions running on Windows Server and Client operating systems.
  • Provided expertise to Symantec engineers for offsite testing and customer support.

Senior Software Quality Assurance Engineer - Contractor

ID ANALYTICS, INC.
12.2006 - 05.2007
  • Developed test cases and procedures for use with IBM AIX and Linux using UNIX shell scripting and SQL.
  • Managed quality assurance and testing of Id Analytics's advanced solutions for managing and preventing medical claims fraud in the healthcare industry.
  • Oversaw configuration management, including the labeling of builds, management of development branches, and merging of code changes using CVS.
  • Oversaw and represented QA in a wide range of communications both internally and with the customer's QA personnel.

Lead Software Quality Assurance Engineer – Originations Division

FAIR ISAAC CORPORATION
12.2001 - 06.2006
  • Developed test cases and procedures for use with XML, MQSeries, OLE, COM, Windows, and UNIX components using Java, UNIX shell scripting, SQL, Rational Robot, and Visual Basic. The thorough testing of these modules improved customer satisfaction by reducing the number of open defects by 75%.
  • Designed and maintained the testing suite for the JAVA API to Capstone Decision Manager, achieving 100% coverage of all supported methods and functions.
  • Managed team of quality assurance engineers responsible for the testing of Capstone Decision Manager – a multi-threaded client/server enterprise decision platform for all types of consumer and commercial lending.
  • Oversaw and represented QA in a wide range of meetings and at various steps of the Software Development Life Cycle (SDLC). This reduced defect resolution costs earlier in the SDLC and reduced the total number of defects by 50%.

Education

BS - Business Administration (Information Systems)

San Diego State University, San Diego, CA

BA - Psychology

San Diego State University, San Diego, CA

Skills

  • Applications – Including Automated Testing and Development Environments: IntelliJ, PlayWright, GraphQL, GitLab, Selenium, NUnit, JMeter, Azure DevOps, Git, JIRA, Splunk, Adobe Enterprise Manager, WAPT – Web Application Performance Testing, HP Quality Center, Ghostlab – Responsive Design Testing, TestLink
  • Internet: HTML, XML, SGML, JSON, DOM, Apache, Tomcat, Weblogic, J2EE
  • Languages: Java, JavaScript, TypeScript, C#, Python, UNIX shell scripting, Rest Assured, SQL, Visual Basic, Pascal, TCL, COBOL, JCL
  • Databases: Oracle, DB2, MYSQL, Access, ObjectStore
  • Operating systems: macOS, Linux, UNIX (SunOS, Solaris, HP-UX, AIX, Compaq-Alpha), Windows, iOS, IBM OS370
  • Automated testing
  • Testing and troubleshooting
  • SQL
  • Complex Problem-solving
  • Issue resolution
  • Troubleshooting and resolution
  • JIRA
  • Agile methodologies
  • Testing and debugging
  • Programming
  • Software development lifecycle
  • Code debugging
  • Code development
  • Software development life cycle (SDLC)
  • Coding standards
  • Programming languages

Accomplishments

  • Developed solid working knowledge of engineering, design and architecture as a Senior Software Development Engineer in Test on a team of 15.

Mental Performance Certifications

Completed mental performance certifications (Bronze and Silver levels), including presentations on mindset and overcoming obstacles.

Languages

English
Native or Bilingual

Timeline

Senior Software Development Engineer in Test (Senior SDET) - RELIAQUEST
10.2023 - 06.2025
Senior Software Development Engineer in Test (Senior SDET) - INCOMM PAYMENTS
01.2021 - 05.2023
QA Chapter Lead – Lead Software QA Engineer – Automation (SDET) - SOLERA - AUTOPOINT
08.2017 - 09.2019
Avis41/Merkle - Lead Software Quality Assurance Engineer - Contractor - SOFTWARE TECHNOLOGY GROUP
07.2016 - 07.2017
LDS Church Missionary Portfolio - Lead Software Quality Assurance Engineer - Contractor - SOFTWARE TECHNOLOGY GROUP
07.2014 - 07.2016
Lead Software Quality Assurance Engineer - Contractor - ZIONS BANCORPORATION
02.2012 - 06.2014
Software Quality Assurance Engineer – Specialist - Contractor - O.C. TANNER
11.2009 - 01.2012
Senior Software Quality Assurance Engineer - NETDEPOSIT, LLC.
08.2008 - 09.2009
Senior Software Quality Assurance Engineer – Contractor - SYMANTEC, INC.
06.2007 - 06.2008
Senior Software Quality Assurance Engineer - Contractor - ID ANALYTICS, INC.
12.2006 - 05.2007
Lead Software Quality Assurance Engineer – Originations Division - FAIR ISAAC CORPORATION
12.2001 - 06.2006
San Diego State University - BA, Psychology
San Diego State University - BS, Business Administration (Information Systems)

Similar Profiles

CREATE PROFILE
Richard G. Harkins