Sara James
Broken Arrow,OK
Summary
Experienced with team leadership, operational management, and strategic planning. Utilizes strong interpersonal and organizational skills to drive departmental success. Track record of enhancing team performance and implementing process improvements.
Overview
24
24
years of professional experience
Work History
Department Supervisor - Pro Services
Lowe's Home Centers, LLC
03.2002 - 12.2025
- Operational Oversight: responsible for managing the daily activities within their specific department. This includes ensuring that tasks are completed efficiently and according to company standards.
- Staff Management: Supervise a team of 5, which involves hiring, training, and mentoring new staff members. Provide ongoing coaching and performance feedback to help employees develop their skills.
- Goal Setting and Performance Monitoring: Monitor goals and performance metrics to ensure targets are met. Analyzing key metrics and implement corrective actions when necessary.
- Customer Service: Often handle customer inquiries and resolve complaints, acting as a liaison between customers and the company. This role is crucial for maintaining customer satisfaction and addressing any issues that arise.
- Inventory and Resource Management: Responsible for monitoring inventory levels and coordinating with other departments to ensure that necessary supplies are available.
- Scheduling and Attendance: Manage employee schedules, ensuring appropriate staffing levels to meet operational demands.
Education
High School Diploma -
North Mason High School
Belfair, WA06.1995
Certificate - Office Administration
Eton Tech
Port Orchard08.2001
Skills
- Customer service
- Workplace safety
- Leadership and decision making
- Effective problem solving
- Communication skills
- Time management
- Positive mindset
- Critical thinking
- Team collaboration
- Active listening
Timeline
Department Supervisor - Pro Services
Lowe's Home Centers, LLC
03.2002 - 12.2025
High School Diploma -
North Mason High School
Certificate - Office Administration
Eton Tech