Amanda Aldana
Redmond
Summary
Hello, my name is Amanda Aldana and I’m currently a Pro Service Department Supervisor seeking to further my career with Lowe’s, where I can apply my natural skills that revolve around providing a great customer experience and leading a team. I have 17 years of working experience and I’m going on 12 years with Lowes. I’m and upbeat and outgoing individual who enjoys interacting with people and have found that hard work, providing great costumer service, and ensuring the happiness of my team is the key to success and would love to continue to grow within Lowe’s.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Pro Services Department Supervisor
Lowe's
Renton
11.2024 - Current
- As the Pro services DS I’m a key caring supervisor that oversee the Pro desk and Sales Specialists and work with Pro sales account managers and vendors to provide the needs of our Pro customers.
- Using our CRM SalesForce system to over see customer accounts and the progress my Sales specialists.
- I check department and store metrics, and the progress of my sales specialists and Pro cashiers and conduct weekly check-ins to go over their wins, struggles and come up with plans of action when needed to improve to hit plan.
- I partner with all department supervisors and ASMs to help drive Pro sales throughout the store and ensure they understand the benefits to be able to drive Pro credit and our Pro loyalty program.
Night Operations Supervisor
Lowe's
Renton
10.2019 - 11.2024
- As the Night Operations Supervisor I was a key carrying manager who oversaw the One Task Team by coaching and training associates, delegating tasks, following-up on assigned tasks to ensure they were properly completed and in a timely manner, and also ensures the safety of the team and security of the building as we work overnight.
- My team was responsible for unloading trucks, ensuring that product is stocked and the store is clean and safe for customers to get what they need, pulling internet orders and deliveries for the following business day.
- I was responsible for processing paperwork for the trucks that we receive, and I strived to maintain open communication and collaboration with the other department supervisors and managers in my building to stay up to par with the ever changing needs of our customers.
Head Cashier
Lowe's
Renton
07.2013 - 10.2019
- As a head cashier I train and oversee cashiers, customer service and internet fulfillment associates to ensure they provide the highest level of customer service. As a key carrier so I assist them when needed with overrides and giving them change and or loans and unlocking high shrink items for customer to purchase.
- Im in charge of making daily schedules and responsible for insuring all cash is dispensed and secured daily.
- I address and try to find solutions to customers complaints or concerns before escalating to a manager.
- I conduct weekly cycle counts of our high shrink items and maintain operational organization for the front end.
- I started out as a weekend team associate I worked in multiple departments including paint, home decor, inside/outside garden, hardware, customer service, ext. assisting with everyday tasks and providing excellent customer service to our customers.
Funder/CSR
Reliable Credit Association Inc.
Federal Way
08.2012 - 06.2013
- Company Overview: Financial Services
- As a Funder/CSR I represent the first and middle contact for a client before the account needs a loan officer.
- As a CSR the main tasks were answering and directing phone traffic, Accepting payments in person and on the phone, Solicit application refinancing and running credit applications.
- As a member of Funding and all of which a CSR is not trained to do, the main tasks were to, verify information in accounts if applications are approved. Write out loan contracts, write out payment checks to clients and dealer/vendors.
Key Holder/designer
Beds of Roses
Lakewood
02.2006 - 08.2012
- Company Overview: Retail
- As a key holder I was responsible for making flower arrangements, taking customer orders, and keeping up on the inventory and delivery.
- I maintained a clean and professional work space.
- This job relies on strong costumer service and attentive listen skills as many clients are grievers from family related deaths.
- Maintained exclusive partnerships with Mountain View and New Tacoma funeral homes and partnerships with Madigan and Good Samaritan Hospitals to stock their gift shops with arrangements.
Garden Sales Associate
The Home Depot
Lacey
05.2011 - 04.2012
- Company Overview: Retail
- I was a sales associate for The Home Depot in the garden department. I ensured the department was fully stocked, plants were watered, and customers were taken care of.
- Forklift and order picker certified. Being able to put away daily shipments, and handle inventory due to the fact that the store did not have a stock room, all over stock products were stored in the overhead throughout the store so knowing how to operate a forklift and order picker was critical to providing great customer service.
Jewelry Lead
Kmart
Lakewood
09.2009 - 05.2011
- Company Overview: Retail
- Trained employees, performed full stock audits twice a week and oversaw metrics of jewelry sales associates to ensure we provided excellent costumer service while putting away freight and keep a clean and organized shopping environment.
- I did special orders for costumers and worked with the stores Receiving Manager to insure those orders were received correctly.
- Cross trained in multiple departments.
Education
Some College Coursework Completed - Life And Animal Sciences
Pierce College
Fort Steilacoom, Washington09-2009
High School diploma -
Graham Kapowison HS
Graham, WA06-2008
Skills
- Costumer Service
- Reliability
- Multitasking
- Creative problem solving
- Money handling
- CRM management
- Inventory management
- Conflict resolution
- Safety compliance
- Customer relations
- Policy enforcement
- Team building and leadership
- Training and development
- Strategic planning
- Communication skills
- Collaboration skills
Certification
Power equipment certified, Lowe's
Hobbies and Interests
- Spending time with my family
- Animals
- Nature
References
- Jeffrey Blair, (206) 949-2504
- Tony Friend, (206) 369-8907
Timeline
Pro Services Department Supervisor
Lowe's
11.2024 - Current
Night Operations Supervisor
Lowe's
10.2019 - 11.2024
Head Cashier
Lowe's
07.2013 - 10.2019
Funder/CSR
Reliable Credit Association Inc.
08.2012 - 06.2013
Garden Sales Associate
The Home Depot
05.2011 - 04.2012
Jewelry Lead
Kmart
09.2009 - 05.2011
Key Holder/designer
Beds of Roses
02.2006 - 08.2012
Some College Coursework Completed - Life And Animal Sciences
Pierce College
High School diploma -
Graham Kapowison HS