CHEYENNE FIGUEROA
Walgreens
Indian Head,MD
1
Certification
12
years of professional experience
Seeking a full time position where I can use my collaborative communication skills as well as my years of experience in healthcare, technology, administration and team building.
Work History
Pro Services Department Supervisor
2 Years 8 Months- Supervised department associates, reinforcing customer service, safety, and merchandising standards.
- Coordinated daily workflows, stocking priorities, and recovery tasks to maintain salesfloor readiness.
- Coached associates on product knowledge, operational procedures, and service expectations.
- Monitored inventory accuracy, replenishment needs, and freight processing to reduce stock gaps.
- Collaborated with management on sales goals, performance tracking, and process improvements.
- Trained new employees on overall company and department-specific policies and procedures.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Pharmacy Operations Manager
7 Years 6 Months- Managed the daily operation of the pharmacy, to ensure delivery of quality pharmacy services meeting the standards of practice and applicable laws and regulations
- Managed technicians, prepare bi-weekly schedules and review staffing levels
- Ensured workflow processes for departments are running efficiently
- Coached employees when necessary to increase productivity and morale
- Processing new prescription and refill requests and entering them into store software
- Managed the prescription review process, including organizing incoming prescriptions, verified doctor instructions for correctness and completeness and coordinated with the head pharmacist to fill orders
- Attending to patient needs including providing information about refills, completing prescription transactions, and ensuring they have all questions answered by the supervising pharmacist
Community Engagement Specialist
4 Years 8 Months- Assisted with all aspects of MCO compliance
- Ran all company social media accounts
- Planned, hosted, and coordinated fundraising and educational events
- Trained all new volunteers and interns
- Maintained confidentiality following all HIPPA laws and regulations
- Coordinated twelve clinical staff members daily schedules
- Screened all incoming calls across multiple lines, responded to all inquiring emails, confirmed upcoming appointments, and handled all schedule conflicts
- Ensured all pre-appointment paperwork was correctly filled out
- Assisted in the transition from paper records to Electronic records, including training all staff on new software, scheduling systems, clinical notes systems, and phone systems
Education
Diploma
GPA: 3.5
Skills
Adaptability
HIPPA And Privacy Policies
Attention To Detail
Data Entry
Time Management
Communication
Certification
Immunization Certified Since 2021, CPR and First aid Since 2021, PTCB Certified Pharmacy Technician Since 2020, Maryland Board of Pharmacy Since 2019, Narcan Education Since 2015, Bloodborne Pathogens Since 2014, HIPPA and OSHA compliance trainings Since 2014
ORGANIZATIONS
Guilford County Solution to the Opioid Problem, Guilford County, NC, 2016-06, 2019-04, Create educational labels for Narcan Kits, Organize volunteer events to pack Narcan kits, Compile community resources for treatment, housing, emergency food assistance, Develop safety protocols and Standard operating procedures, Formed and maintain relationships with local law enforcement and emergency medical personnel, Maintained inventory of all supplies, Kept confidential records of participants
Timeline
Pro Services Department Supervisor
Lowe’s
02.2024 - CurrentRead More
Pharmacy Operations Manager
Walgreens
04.2019 - CurrentRead More
Community Engagement Specialist
Caring Services, Inc.
08.2014 - 04.2019Read More
T. Wingate Andrews High
Diploma
Read More