Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Laurie Lockhart

Ocala,FL

Summary

Dynamic Surgery Scheduling Coordinator with extensive experience at Envision Eye Center, excelling in surgical coordination and patient scheduling. Proven ability to enhance patient satisfaction through exceptional customer service and meticulous attention to confidentiality compliance. Skilled in electronic health records management, ensuring efficient operations and seamless communication among medical teams.

Overview

4
4
years of professional experience

Work History

Surgery Scheduling Coordinator

Envision Eye Center
Ocala, FL
04.2025 - Current
  • Answered phone calls from prospective patients seeking information about surgical options available at the facility.
  • Managed a team of schedulers responsible for booking surgery appointments.
  • Responded promptly to inquiries from patients or their families regarding upcoming surgeries.
  • Scheduled follow-up appointments according to post-operative protocols.
  • Ensured compliance with HIPAA regulations when handling confidential patient information.
  • Ensured compliance with HIPAA regulations during the scheduling process.
  • Worked closely with doctors' offices to coordinate patient referrals for surgery services.
  • Coordinated with medical staff to ensure that all necessary paperwork was completed prior to scheduled procedures.
  • Assisted in the scheduling of surgeries for patients, ensuring accuracy and timeliness.
  • Communicated with insurance companies to determine coverage for specific procedures.
  • Gathered current medical information and reviewed histories to gather details for surgeons.
  • Booked surgeries according to physician volume and maintained prompt turnaround times.
  • Scheduled follow-up appointments as designated by physician.
  • Communicated with patients with compassion while keeping medical information private.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.

Ophthalmic Scribe

Envision Eye Center
Ocala, FL
04.2021 - Current
  • Prepared eye drops prior to surgical procedures according to doctor's orders.
  • Conducted preoperative evaluations to assess patients' eligibility for surgery or other procedures.
  • Coordinated scheduling of office visits and surgeries with appropriate staff members.
  • Assisted ophthalmologist with patient care by taking detailed medical histories, gathering pertinent data and entering information into the electronic health record.
  • Maintained confidentiality of all patient records in accordance with HIPAA regulations.
  • Assisted with minor surgeries such as foreign body removal from eyes or eyelids.
  • Answered incoming calls promptly and professionally while providing excellent customer service.
  • Input details about patient histories, physical examinations, medications and other information into physical or electronic charts.
  • Followed clinicians throughout shift in high-volume, busy environments.
  • Determined correct ICD-10 and CPT codes for use in medical record.

Medical Assistant

No Employer Yet
OCALA , FL
06.2025 - 07.2025
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.

Education

High School Diploma -

Penn Foster College
Scottsdale, AZ
08-2024

Skills

  • Patient scheduling
  • Electronic health records
  • Surgical coordination
  • Inventory management
  • Confidentiality compliance
  • Customer service
  • Following up with patients
  • Teamwork orientation
  • EMR updating
  • Multitasking

Affiliations

  • I am a mom and a Nana so I pretty much stay busy with sports or other school activities. I love to cook and crochet.

Timeline

Medical Assistant

No Employer Yet
06.2025 - 07.2025

Surgery Scheduling Coordinator

Envision Eye Center
04.2025 - Current

Ophthalmic Scribe

Envision Eye Center
04.2021 - Current

High School Diploma -

Penn Foster College

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