Alisa Martin
Charlestown,IN
Summary
Dynamic Surgery Scheduling Coordinator at John Kenyon with expertise in HIPAA compliance and patient coordination. Proven track record in enhancing scheduling efficiency and improving patient experiences. Adept at insurance verification and maintaining confidentiality, while fostering strong relationships with medical teams to optimize surgical outcomes. Committed to delivering exceptional service in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Surgery Scheduling Coordinator
John Kenyon
06.2023 - Current
- Assisted in scheduling surgeries, coordinating with medical staff and patients to confirm details.
- Utilized electronic health record systems to maintain accurate patient information and appointment schedules.
- Communicated effectively with patients regarding pre-operative instructions and follow-up appointments.
- Supported surgical teams by ensuring all necessary documentation was completed prior to procedures.
- Managed incoming calls and inquiries related to surgery scheduling, providing timely responses and guidance.
- Collaborated with insurance providers to verify coverage for scheduled surgical procedures.
- Organized patient records, ensuring compliance with privacy regulations during scheduling processes.
- Adapted quickly to changing priorities, demonstrating flexibility in a fast-paced healthcare environment.
- Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
- Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
- Enhanced patient experience by efficiently scheduling surgeries and managing appointment calendars.
- Contributed to the development of new scheduling protocols, enhancing overall department efficiency.
- Improved accuracy in surgery scheduling, ensuring appropriate pre-operative preparations were completed.
- Coordinated complex surgical cases, including multi-disciplinary surgeries, to optimize patient outcomes.
- Maintained confidentiality and compliance with HIPAA regulations while handling sensitive patient information and documentation.
- Trained new team members on best practices for surgery coordination, fostering a supportive work environment.
- Collaborated with medical teams to ensure timely scheduling of urgent and elective surgeries.
- Established strong working relationships with other departments involved in surgical care such as anesthesia, radiology and laboratory services.
Financial Advisor
Baptist Health Hospital
03.2016 - 05.2023
- Developed comprehensive financial plans tailored to patient needs and hospital services.
- Analyzed investment portfolios to align with patient health care goals and risk tolerance.
- Collaborated with healthcare professionals to ensure financial guidance supports treatment decisions.
- Educated patients on insurance options and financial resources available through Baptist Health Hospital.
- Mentored junior advisors in effective client communication and financial planning strategies.
- Streamlined client onboarding processes, enhancing efficiency in service delivery and satisfaction rates.
- Conducted regular market research to identify trends impacting patient financial decision-making.
- Led workshops for staff on financial literacy, improving overall understanding of patient financing options.
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Established new client relationships by conducting thorough needs assessments during initial consultations.
Education
High School Diploma -
Jeffersonville High
Jeffersonville, IN05-1989
Skills
- HIPAA compliance
- Patient coordination
- Insurance verification
- Procedure scheduling
- Following up with patients
- Maintaining confidentiality
- Obtaining authorizations
- Office administration
- Verifying insurance
- Data entry proficiency
- Payment collection
- EHR systems expertise
- Insurance pre-certifications
- Pre-authorization management
- Customer service
Timeline
Surgery Scheduling Coordinator
John Kenyon
06.2023 - Current
Financial Advisor
Baptist Health Hospital
03.2016 - 05.2023
High School Diploma -
Jeffersonville High