Summary
Overview
Work History
Education
Skills
Education and Training
Languages
Timeline
Generic

Tania Gutierrez Guzman

Stanton,CA

Summary

Adept at patient registration and maintaining HIPAA compliance, my tenure at UCI Medical Center honed my skills in insurance verification and fostering patient confidentiality. Excelling in efficient appointment scheduling and payment processing, I bring a proven track record of enhancing patient experience through meticulous organization and superior telephone etiquette. Highly organized with strong background in admitting receptionist roles. Skilled in managing patient intake, verifying insurance coverage, and coordinating administrative activities. Strengths include effective communication, multitasking, and maintaining confidentiality of patient information. Previously made impact by improving efficiency of front desk operations and enhancing patient satisfaction through courteous service.

Overview

10
10
years of professional experience

Work History

Surgery Scheduling Coordinator

UCI Medical Center
Orange, CA
03.2025 - Current
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Scheduled follow-up appointments as designated by physician.
  • Created a database to track patient information, surgery dates and other relevant data.
  • Ensured compliance with HIPAA regulations when handling confidential patient information.
  • Assisted in the scheduling of surgeries for patients, ensuring accuracy and timeliness.
  • Scheduled and confirmed patient appointments and consultations.
  • Responded promptly to inquiries from patients or their families regarding upcoming surgeries.
  • Answered phone calls from prospective patients seeking information about surgical options available at the facility.
  • Scheduled follow-up appointments according to post-operative protocols.
  • Communicated with insurance companies to determine coverage for specific procedures.

Admitting

UCI Medical Center
Irvine, CA
08.2022 - 02.2025
  • Maintained accurate records of patient visits for billing purposes; assisted with scheduling appointments and follow-up visits.
  • Verified insurance coverage and preauthorization requirements prior to admission or service delivery; processed payments from patients and other third parties.
  • Provided support to clinical staff by obtaining medical history information from patients and ensuring that all required documents were completed accurately.
  • Answered phone calls promptly and professionally; addressed any inquiries regarding services or policies in a timely manner.
  • Updated patient demographics in database regularly; maintained confidentiality of all patient records according to HIPAA regulations.
  • Communicated with patients with compassion while keeping medical information private..
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

ER Registrar

Chapman Global Medical Center
Orange, 92869
09.2016 - 06.2022
  • Answered patient questions regarding registration and insurance processes.
  • Provided assistance to patients in completing necessary forms for admission.
  • Reviewed medical records and gathered information needed to complete the registration process.
  • Processed payments, collected co-payments and deposits from patients.
  • Maintained a positive attitude while interacting with patients and families during difficult situations.
  • Updated demographic information on existing patient accounts as requested by physicians or nurses.
  • Responded promptly to telephone inquiries from patients, families, and staff members.
  • Scanned documents into the appropriate medical records according to established policies and procedures.
  • Coordinated discharge paperwork for admitted patients in accordance with hospital policies.
  • Provided guidance to new employees regarding registration processes and procedures.
  • Assisted in training new registrars on departmental policies and procedures.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Arranged hospital admissions for patients as required.

Insurance Verification Specialist

Smile Brands
Irvine, 92626
10.2015 - 02.2016
  • Reviewed medical records to ensure accuracy of required information needed for pre-authorization requests.
  • Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
  • Maintained accurate documentation on all pre-authorization requests, denials and appeals.
  • Identified discrepancies in patient's insurance coverage or benefits, ensuring accuracy of data entered into system.
  • Responded promptly to customer inquiries regarding their benefits and eligibility status.
  • Ensured that the most current version of provider contracts were stored in the database.

Education

High School Diploma -

Magnolia High School
Anaheim
06-2011

Skills

  • Patient Registration
  • Appointment Scheduling
  • Insurance Verification
  • HIPAA Compliance
  • Strong Organization
  • Payment Processing
  • Verifying insurance
  • Collecting co-pays
  • Checking patient details
  • Telephone Etiquette
  • Documenting changes
  • Patient confidentiality
  • Reviewing patient information
  • Verifying eligibility
  • Checking in patients
  • Obtaining payments

Education and Training

other

Languages

Spanish 

Timeline

Surgery Scheduling Coordinator

UCI Medical Center
03.2025 - Current

Admitting

UCI Medical Center
08.2022 - 02.2025

ER Registrar

Chapman Global Medical Center
09.2016 - 06.2022

Insurance Verification Specialist

Smile Brands
10.2015 - 02.2016

High School Diploma -

Magnolia High School
Tania Gutierrez Guzman