Denisa Ochoa
El Paso
Summary
Results-driven professional seeking a full-time role that fosters growth and challenge. Strong interpersonal, time management, and problem-solving skills enhance the ability to manage multiple priorities effectively. Organized and dependable, consistently taking on additional responsibilities to support team objectives.
Overview
27
27
years of professional experience
Work History
Scheduling Specialist
One Call Medical
Jacksonville
10.2025 - Current
- Managed scheduling software to optimize resource allocation and minimize conflicts.
- Coordinated patient appointment schedules with healthcare providers and facilities.
- Communicated effectively with patients to confirm appointments and address concerns.
Office Assistant
Glennville Family Dentistry
10.2021 - 12.2024
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Organized and maintained office supplies, ensuring timely replenishment to support uninterrupted operations.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Coordinated and scheduled meetings and appointments.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Streamlined office operations by managing schedules, organizing files, and maintaining a tidy workspace.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Assisted with onboarding of new employees.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
- Coordinated handling of incoming mail, phone calls, and visitor inquiries to ensure effective communication flow.
- Expedited document processing with accurate data entry and timely filing.
- Purchased and maintained office supplies.
- Passionate about learning and committed to continual improvement.
Substitute Teacher
Ess
08.2020 - 11.2024
- Managed assignments, addressed student needs, and maintained recordkeeping while taking over class for regular teacher.
- Implemented classroom plans left by teacher to support student education and reinforce core concepts.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Oversaw student interactions during lunch and recess, ensuring safety and adherence to rules.
Receptionist/optical Tec
South Eastern Eye Center
07.2020 - 11.2020
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Greeted visitors and initiated triage processes to enhance patient flow and improve overall clinic efficiency.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Coordinated referrals with insurance and medical specialists, documenting details in patient charts for accurate patient care.
- Contacted hospitals to confirm patients' medical histories and prevent inaccurate diagnoses and treatments.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Received and routed laboratory results to correct clinical staff members.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Managed office logistics by scheduling appointments, maintaining organized files, and collecting payments to ensure smooth operations.
- Collaborated with assistants and optometrist doctors to prepare and set up rooms with adequate supplies and equipment.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Personal Shopper
Walmart
05.2020 - 07.2020
- Met deadlines and quality goals for accuracy and timeliness, ensuring smooth order fulfillment.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Scanned items quickly and completed up to 20 orders per hour, enhancing overall order processing efficiency.
- Tracked substitutions and communicated changes to customers, maintaining transparency and trust.
- Monitored product substitutions during order processing and informed customers of changes.
Nurse Assistant
Home Nurse INC
04.2020 - 05.2020
- Provided personal care support to clients, Assisted clients with toileting needs, Performed various household chores for clients, Managed laundry tasks for clients, Prepared nutritious meals for clients,
- Helped clients with eating to ensure proper nutrition.
- Assisted patients with bathing, grooming, and hygiene needs to enhance comfort and well-being.
- Monitored patient vitals including temperature, blood pressure, and blood sugar levels to support health assessments.
- Facilitated personal care routines such as shaving, bathing, and teeth brushing to promote hygiene and self-esteem.
Assistant Manager
Regal Oil
07.2006 - 03.2016
- Inventory, Scheduling, Oversaw team operations,Conducted employee training sessions, Facilitated sales transactions, Cash Handling, Managed point of sale system,
- Human Resources, Inventory Control, Bank Deposits, Orientation, and
- Payroll.
- Enhanced employee performance and job satisfaction, contributing to higher retention and engagement.
- Developed employee schedules to optimize coverage based on forecasted demands.
- Oversaw cash intake and deposit records, improving accuracy and minimizing discrepancies.
Head Waitress / Cook
Casa Arispe
03.1999 - 11.2002
Education
Diploma -
Aberdeen Academy
American Business & Technology University
St. Joseph, MOSkills
- Appointment scheduling
- Patient scheduling
- Schedule management
- Scheduling
- Appointment management
- Data entry
- Records management
- File organization
- File maintenance
- Data archiving
- Payment processing
- Payment collection
- Billing management
- Clerical support
- Administrative support
- Office management
- Handling, Inventory Control
- Time management
- Relationship management
- Verbal communication
- Communication skills
- Verbal communication
- Time management
- Problem solving
- Manual refractions
- Chart documentation
- Special education
- Multi-line phone proficiency
- Bookkeeping
- Payment processing
- Billing management
Timeline
Scheduling Specialist
One Call Medical
10.2025 - Current
Office Assistant
Glennville Family Dentistry
10.2021 - 12.2024
Substitute Teacher
Ess
08.2020 - 11.2024
Receptionist/optical Tec
South Eastern Eye Center
07.2020 - 11.2020
Personal Shopper
Walmart
05.2020 - 07.2020
Nurse Assistant
Home Nurse INC
04.2020 - 05.2020
Assistant Manager
Regal Oil
07.2006 - 03.2016
Head Waitress / Cook
Casa Arispe
03.1999 - 11.2002
Diploma -
Aberdeen Academy
American Business & Technology University