Misty Thomas
Kings Mountain,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Remote Scheduling Center Specialist
Aspen Dental
02.2024 - Current
- Provided exceptional customer service by addressing inquiries promptly and professionally, resulting in improved relations with clients.
- Maintained confidentiality of patients' health and financial information according to HIPAA standards.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer calls and emails to answer questions about products and services.
- Skilled at working independently and collaboratively in a team environment.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Maintained thorough knowledge of common patient requests to facilitate professional, positive patient experience.
Certified Dental Assistant II
Dest Family Dentistry
08.2010 - 11.2023
- Prepared and sterilized instruments and materials for use by dentists.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
- Scheduled and confirmed patient appointments.
- Assisted in chair-side dental procedures by filling cavities and taking impressions.
- Explained treatment procedures and instructed patients on home care guidelines.
- Monitored patient comfort and safety during dental procedures.
- Reduced dentist''s workload during procedures by anticipating their needs and having necessary instruments readily available.
- Contributed to practice growth through exceptional patient care, leading to increased referrals from satisfied clients.
- Exposed, developed and mounted dental x-rays.
- Verified patient insurance eligibility and benefits.
- Maintained professional development through ongoing continuing education courses in dental assisting techniques.
Cashier/online order picker
Walmart
02.2022 - 08.2023
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Handled cash with high accuracy and took care to check bills for fraud.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Kept work areas neat, clean and free from debris.
Education
High school diploma -
Hunter Huss High School
Gastonia, NCCollege certificate in Dental Assisting -
Central Piedmont Community College
Charlotte, NC07.2007
Skills
- Chairside Assisting
- Dental Assisting
- Dentrix
- Infection Control Training
- Laboratory Experience
- Dental Receptionist
- HIPAA
- Phone Etiquette
- Anatomy Knowledge
- Insurance Verification
- Front Desk
- Medical Billing
- Typing
- Customer service
- Front desk
- Cash handling
- Cash register
- Familiar with dental medical codes
- Logging call information
- Data Entry
- Call Documentation
- Inbound phone calls
- Professional telephone demeanor
- Customer Data Confidentiality
Certification
- Certified Dental Assistant, 07/01/2021, 07/01/2022
- X-ray certified, Present
- Coronal Polishing, Present
- Nitrous Oxide, Present
Timeline
Remote Scheduling Center Specialist
Aspen Dental
02.2024 - Current
Cashier/online order picker
Walmart
02.2022 - 08.2023
Certified Dental Assistant II
Dest Family Dentistry
08.2010 - 11.2023
High school diploma -
Hunter Huss High School
College certificate in Dental Assisting -
Central Piedmont Community College