Wendy Gonzalez
Arlington,TX
Summary
Hard working person with a solid background in insurance verification and proven track record of ensuring accurate and efficient processing of patient information.Known for strong focus on team collaboration and achieving positive outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Insurance Verification Specialist
AllianceRx Walgreens Pharmacy
Remote
10.2022 - 12.2025
- Ensures timely verification of insurance benefits and financial clearance which has a direct impact to the organization’s reimbursement from payers for patient accounts that are scheduled and unscheduled
- Performs financial clearance of patient accounts by verifying insurance eligibility and benefits and ensuring all notifications and authorizations are completed within the required timeframe
- Completes appropriate payor forms related to notification and authorization
- Calculates accurate patient financial responsibility
- Communicates timely with the internal revenue cycle team and collaborates effectively with the center staff to ensure financial clearance of the patient’s account prior to scheduled or unscheduled services
- Interprets complex payer coverage information including, but not limited to, network participation status with provider, limited plan coverage and inactive benefits
- Properly manage benefits for different insurance such as Highmark, Horizon, BCBS, Humana Tricare, United Healthcare, UMR, Aetna
- Documents systems according to the Insurance Verification guidelines to assure accurate and timely reimbursement
Registered Dental Assistant (RDA)
SOHDental
Arlington, TX
10.2020 - 07.2022
- Ability to perform all phases of four (4) handed Dental Assisting duties for endodontics, oral surgery, and restorative procedures
- Great knowledge in Dentrix system.
- Working as a front desk partially allow me to entail answering calls and fielding them accordingly, addressing visitor questions and needs, and providing an overall welcoming environment. This oftentimes includes performing ad hoc administrative duties as needed
- Works greatly with fast pace environment, able to adapt and resolve problems rapidly.
Front Desk Receptionist
SOHDental
Arlington, TX
07.2019 - 10.2020
- Successfully help patients Dental Billing, Insurance Verification, Full Schedule - Patient Scheduling, Dental Medical Billing
- Previously experienced with Dentrix for more than 5 years.
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Maintained accurate patient records using electronic health record systems.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Dental Assistant
BEAR CREEK FAMILY DENTISTRY
Arlington, TX
01.2017 - 07.2019
- Work mostly of the time with pediatric dentist.
- My duties included ensuring quality patient service by providing thorough patient care, effective communication and personal attention. Prepare the treatment rooms, patient records, equipment and necessary instruments for dental procedures Provide chairside assistance to the doctor including but not limited to basic and complex restorative,pediatric, emergency and preventative dental procedures.
Education
High school diploma -
Arlington, TXSkills
- Dental assisting
- Eligibility determination
- Data entry proficiency
- Coverage and authorizations
- Chairside assisting
- Insurance benefits verification
- Healthcare industry
- HIPAA
- Anatomy Knowledge
- Insurance Verification
- Computer Skills
- Eaglesoft
- Medical Records
Certification
- RDA July 2017
- Certified Dental Assistant
- CPR Certification
- X-Ray Certification
- Nitrous Oxide Certification
- Registered Dental Assistant
- BLS Certification
- AED Certification
Languages
Spanish - Fluent
English - Fluent
Timeline
Insurance Verification Specialist
AllianceRx Walgreens Pharmacy
10.2022 - 12.2025
Registered Dental Assistant (RDA)
SOHDental
10.2020 - 07.2022
Front Desk Receptionist
SOHDental
07.2019 - 10.2020
Dental Assistant
BEAR CREEK FAMILY DENTISTRY
01.2017 - 07.2019