Leslie Waldron
Cape Coral,FL
Summary
Efficient Dental Insurance known for high productivity and ability to complete tasks swiftly while maintaining accuracy. Skilled in insurance verification, and billing procedures, while maintaining HIPAA compliance . Excel at communication, problem-solving, and time management, ensuring smooth operations within dental practices. Ready to leverage specialized skills to enhance office efficiency and patient satisfaction for a thriving Dental office.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Insurance Specialist
Verifi-ICoreConnect
Cape Coral, FL
10.2022 - Current
- Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
- Participated in training sessions on new software programs used for verification purposes.
- Identified discrepancies in patient's insurance coverage or benefits, ensuring accuracy of data entered into system.
- Responded promptly to inquiries from employer, clients, and insurers regarding eligibility status.
- Created and maintained accurate electronic records of all insurance policies .
- Participated in monthly team meetings to discuss progress towards goals set by management team.
- Followed up with customers via email or telephone as needed regarding eligibility status or other inquiries.
- Managed multiple tasks simultaneously while adhering to strict deadlines.
Business Assistant/ Assistant Manager
Smile Design Dentistry
Cape Coral, FL
10.2019 - 01.2022
- Handling incoming calls and other communications such as but not limited too, voicemails, emails, text messages, greeting walk-in patients
- Multi-tasking while staying on top of filing system, patient records, as well as insurance verification
- Helping organize and maintain office common areas , patient lobby as well as computer settings for a precise work environment
- Presenting treatment plans, scheduling appointments and auditing the Doctors schedule as needed on a daily basis.
Dental Assistant & Receptionist
Lakes Park Children's Dentistry & Orthodontics
Fort Myers, FL
11.2017 - Current
- Answering telephones- directing calls for patients, listening / responding to voicemails
- Verifying insurance for new as well as already existing patients
- Creating and collecting copays that are due the date of service
- Setting up consents for patients as well as going over treatment plans
- Greeting customers as they walk in the door, using customer service to help parents fill out new patient forms, understand the appointments reason, keep family files active with correct address, telephone numbers, etc
- Sterilizing operatories, arriving before the first patient arrives at the office
- Opening the office / closing the office
- Scheduling patients for the correct amount of time and reason (i.e orthodontics, treatment, six month cleaning) Posting on the business Facebook page as well as creating marketing strategies to be more involved with the community and the patients in the practice.
Notary Public and photographer
Beach weddings and more
03.2016 - Current
- Arriving to the wedding venue in an appropriate time, with appropriate grooming, as well as correct supplies for the service
- Joining couples with their families as they become one through the State of Florida.
Dental Assistant
Natural Dental
Fort Myers, FL
11.2016 - 02.2017
- Scheduling patients, pulling patient charts (paper) and preparing them prior to their appointment, opening and closing the office correctly
- Collecting copays due the date of service, as well as giving formsfor their insurance company
- Checking voicemails and returning calls
- Handling emergency patients as they walked in the door
- Sterilizing operatories, taking panoramic x-rays
- Setting up trays for procedures that are scheduled for that day
- Explains treatment plans to the patient in a way that won't overwhelm them.
Sales Associate
Bealls Inc.
North Fort Myers, FL
01.2015 - 03.2016
- Handling change to customers, greeting them as they walk in as well as wishing them a great day following their exit of the store
- Organizing clothes / stock in the store, explaining sales to customers , helping them find correct sizes and styles
- Certified bra-fitter
- Dusting and sweeping
- Shutting down the cash registers
Sales Associate
Chuck E. Cheese
06.2012 - 03.2013
- Greeting families as they walked in at Kid Check
- Upselling merchandise and deals for tokens / food
- Giving correct amount of change if due
- Wearing Chuck E Costume to interact with guests
- Helping in the kitchen with sanitation, dishes, food storage, and food prep
- Mopping, dusting, scrubbing bathrooms, stocking merchandise if it was running low.
Education
High school or equivalent -
North Fort Myers High School
01.2015
Heritage Institute-Ft Myers
Skills
- Microsoft office
- Organization
- Professional people skills
- Filing
- Faxing
- Charting
- Opening and closing businesses
- Reliable
- Dependable
- Customer service
- Dentrix
- EagleSoft
- Scheduling
- Dental Receptionist
- Auditing
- Insurance Verification
- HIPAA
- Dental Assisting
- English
- Typing
- Infection Control Training
- Medical Scheduling
- Office Management
- Medical Records
- Data Entry
- Medical Terminology
Certification
CPR, 03/01/21, Completed the American Heart Assosiation BLS Course.
Timeline
Insurance Specialist
Verifi-ICoreConnect
10.2022 - Current
Business Assistant/ Assistant Manager
Smile Design Dentistry
10.2019 - 01.2022
Dental Assistant & Receptionist
Lakes Park Children's Dentistry & Orthodontics
11.2017 - Current
Dental Assistant
Natural Dental
11.2016 - 02.2017
Notary Public and photographer
Beach weddings and more
03.2016 - Current
Sales Associate
Bealls Inc.
01.2015 - 03.2016
Sales Associate
Chuck E. Cheese
06.2012 - 03.2013
High school or equivalent -
North Fort Myers High School
Heritage Institute-Ft Myers
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