Ebony Wellington
Staten Island,NY
Summary
Proven to enhance operational efficiency, I leveraged effective time management and teamwork at Visiting Nurse Association Of Staten Island, optimizing claims processing and compliance. Skilled in Microsoft Excel and communication, I significantly improved customer service satisfaction and database management, showcasing a results-driven approach with a keen focus on achievements.
Overview
9
9
years of professional experience
Work History
Insurance Specialist
Visiting Nurse Association Of Staten Island
Staten Island, NY
11.2022 - 08.2024
- Submitted claims to insurance carriers for payment
- Verified patient insurance coverage and explained insurance billing procedures
- Processed insurance claims and handled insurance denials
- Developed and maintained a database of client information, allowing for easy tracking of customer records and interactions
- Reconciled customer accounts to ensure accuracy and completeness of records
- Developed and implemented policies and procedures to ensure compliance with internal and external regulations
Clerical Assistant
Northwell Health
Staten Island
04.2022 - 11.2022
- Provided clerical support to company employees by copying, faxing and filing documents
- Interacted with customers by phone, email or in-person to provide information
- Responded to inquiries from callers seeking information
- Maintained organized files and stocked supplies to support team needs and maximize performance
- Maintained records of material flow, compiling and organizing related data
- Adhered to strict HIPAA guidelines to protect patient privacy
- Carried out front office duties utilizing data entry skills in framework of medical database
Pharmacy Technician
Ocean Breeze Pharmacy
Staten Island
07.2021 - 04.2022
- Prepare patient prescriptions in accordance with medical practitioner scripts/data
- Consult with patients on prescription specifics such as (dosage, refills)
- Coordinate with doctors and other techs on prescription readiness and education for patients
- Ensuring work areas are in compliance with safety and cleanliness protocols
- Respond to patient calls and orders provided via online services
- Facilitate doctors with pharmaceutical training for technician staff
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists
Transition Specialist
Staten island center for independent living
Staten Island, NY
08.2020 - 03.2021
- Receive referrals from the Transition Coordinator and ensure the transition process is followed through for each consumer
- Provide counseling and information for individuals and families who are considering, or are in the process of, transitioning
- Coordinate visits to institutions, provide potential participants with unbiased information regarding available home and community-based services, participate in discharge planning, and coordinate with other relevant social service agencies involved in the discharge and transition care of the consumer
- Explain peer mentor program to potential participants and if appropriate provide referral to peer mentor program
- Develop and facilitate person centered plans effective for the 90-day transition period, help secure qualified housing, coordinate home and community services during the transition period
Shift Supervisor
Blaze Pizza
Staten Island
08.2019 - 03.2020
- Construct schedules for staff members
- Supervise staff to ensure that tasks are completed on time and according to safety laws
- Responsible for ensuring inventory orders are optimal for the ensuing work week
- Opened/Closed store based on operating duties
- Evaluatory measures provided in conjunction with necessary training for staff members
- Provide mediation for staff members involved in work disputes
Customer Service Representative
EZPASS
Staten Island
02.2019 - 01.2020
- Listen and respond to customers' needs and concerns
- Provide information about products and services
- Review or make changes to customer accounts
- Handle returns or complaints while also recording details of customer contacts and actions taken
- Research answers or solutions as needed for customers
Daycare Assistant
STATEN ISLAND FAMILY DAYCARE
Staten Island, NY
01.2016 - 06.2018
- Create a safe and caring environment, where children are well attended and encouraged to interact through play, games and socialization activities
- Supervise the meal/snack times of children, feeding infants when required
- Supervise children during various activities and ensure they do not fight, misbehave or harm themselves, making certain children are safe at all times
- Manage and maintain the play areas, equipment, and supplies, making certain none of the equipment or activities pose danger to the health or safety of the children
- Communicate with children to understand their problems and resolve them
- Engage children in age-appropriate activities; artwork, computers, and story-time
Education
High School Diploma -
Susan E Wagner
Staten Island, NY06-2015
Skills
- Effective Time Management
- Teamwork
- Microsoft Excel
- Communication
- Microsoft Office
- Microsoft Windows
- Prescription
- Filing
- Hospitality
- Pharmaceuticals
- Data Entry
- Customer Service
- Data Recording
- Front Office
- Typing
Timeline
Insurance Specialist
Visiting Nurse Association Of Staten Island
11.2022 - 08.2024
Clerical Assistant
Northwell Health
04.2022 - 11.2022
Pharmacy Technician
Ocean Breeze Pharmacy
07.2021 - 04.2022
Transition Specialist
Staten island center for independent living
08.2020 - 03.2021
Shift Supervisor
Blaze Pizza
08.2019 - 03.2020
Customer Service Representative
EZPASS
02.2019 - 01.2020
Daycare Assistant
STATEN ISLAND FAMILY DAYCARE
01.2016 - 06.2018
High School Diploma -
Susan E Wagner