Krystyna Riley
Granbury,TX
Summary
Results-driven licensed insurance agent accomplished in bringing in new customers and maximizing revenue. Well-versed in customer service skills, needs-based sales strategies and regulatory adherence. Persuasive communicator with personable style.
Overview
6
6
years of professional experience
2
2
Certification
Work History
Insurance Specialist
Assurant
08.2024 - 12.2024
- Responded to approximately 30-50 incoming calls per day to resolve issues and answer questions.
- Followed up on denials, late payments, extensions and other special circumstances.
- Maintained high standards of customer service by building relationships with clients.
- Resolved discrepancies in insurance payments by collaborating with carriers.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
Licensed Insurance Agent
Liberty Mutual
06.2022 - 05.2023
- Effectively communicated insurance options and coverage details to clients, enhancing their understanding and promoting sales.
- Calculated quotes and educated potential clients on insurance options.
- Implemented needs-based selling tactics to identify gaps of insurance and to procure all lines of business identified within the household.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Sold an average of 120 policies per month with a bind to call ratio of25% on average in a specialty support role requiring100 policy sales and a21% bind to call ratio.
Licensed Insurance Agent
USAA
05.2021 - 05.2022
- Handled 40-50 incoming calls per day and calculated quotes and educated potential clients on insurance options.
- Educated and supported members in making well-informed decisions about their homeowner, renters, rental property and automobile insurance needs
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Directly handled third-party requests for documentation and participated in regular training sessions to further enhance insurance sales skill set.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Followed appropriate legal and ethical sales practices and assisted members in maintaining and updating their accounts and associated policies.
Dedicated Business Owner
Target
10.2020 - 05.2021
- Monitored sales model to anticipate business needs and order inventory for the upcoming week, in addition to assisting with one-on-one guest service interactions to fulfill sales quotas.
- Managed all aspects of the business, including inventory management, customer service, and financial operations
- Utilized effective time management skills to ensure smooth day-to-day operations and meet business goals.
- Collaborated with a team of employees to provide excellent customer service and maintain a positive shopping experience for customers.
Parent Aide
Child & Family Support Services
09.2018 - 10.2020
- Provided support in developing helpful parenting skills, stress management and other types of training to family members, including role-modeling techniques and practices
- Arranged, transported and coordinated activities designed to build and increase family protective capacities to promote the safety of the children and maintain their placement in their home
- Documented all services appropriately for use in the state court system in pursuit of family reunification
- Managed difficult family and crisis moments
Education
Associate of Applied Science - Behavioral & Social Science
Riverside City College
Riverside06.2016
Skills
- Ability to Work Under Pressure
- Documentation skills
- Teamwork
- Policy analysis
- Effective Time Management
- Regulatory compliance
- Insurance Sales
- Ability to Work in a Team
- Fast Learner
- Communication Skills
- Computer Skills
- Critical thinking and problem solving
Certification
- Property and Casualty License
- Life and Health Insurance License
Timeline
Insurance Specialist
Assurant
08.2024 - 12.2024
Licensed Insurance Agent
Liberty Mutual
06.2022 - 05.2023
Licensed Insurance Agent
USAA
05.2021 - 05.2022
Dedicated Business Owner
Target
10.2020 - 05.2021
Parent Aide
Child & Family Support Services
09.2018 - 10.2020
- Property and Casualty License
- Life and Health Insurance License
Associate of Applied Science - Behavioral & Social Science
Riverside City College
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