Bachelors in Science of Human & Health Services
Open To Work
Shalanda Lawrence
Jefferson County Schools
Birmingham,AL
Work Preference
Job Search Status:
Open to work
Desired start date:
Open to discussion
Desired Job Title
Self Contained ParaprofessionalInsurance SpecialistLong Term Substitute Teacher/Self Contained Lead TeacherAssistant Property Manager
Work Type
Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work
Location Preference
On-SiteRemoteHybrid
Location:
Birmingham, AL
Open to relocation:
Yes
Important To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work week
1
Certificate
17
Years of experience
Highly motivated team player with passion for helping others. Possesses excellent organizational and communication skills and provides individualized assistance and support. Experienced in delivering guidance and education on various topics such as academics, behavior management and technology.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Work History
1 Year 3 Months
01.2025 - 04.2026
1 Year 3 Months
Insurance Specialist
Young Insurance | Gardendale, AL
01.2025 - 04.2026
- Managed claims processing and ensured compliance with regulatory standards.
- Analyzed policy provisions to determine coverage eligibility and risk exposure.
- Developed training materials for new team members on insurance protocols.
- Streamlined workflow processes to enhance operational efficiency and reduce turnaround time.
3 Years 2 Months
05.2023 - Current
3 Years 2 Months
Self Contained Paraprofessional
Jefferson County Schools | Irondale, AL
05.2023 - Current
- Facilitated improvement of academic outcomes for high school SPED students through collaboration with educators and parents.
- Streamlined office operations to promote a pr
- Developed IEPs tailored to individual student needs, ensuring their academic success and personal growth.
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
- Modified general education curriculum for special-needs students using various instructional techniques and technologies.
- Improved student behavior management by implementing consistent routines, clear expectations, and positive reinforcement strategies.
- Fostered strong relationships with parents and guardians, maintaining open lines of communication to ensure student progress.
10 Months
07.2022 - 05.2023
10 Months
Long Term Substitute Teacher/Self Contained
Birmingham City Schools | Birmingham, AL
07.2022 - 05.2023
- Developed individualized education plans to address diverse learning needs of students.
- Collaborated with multidisciplinary teams to enhance instructional strategies and support services.
- Implemented behavior management techniques to promote positive classroom environments.
- Conducted regular assessments to monitor student progress and adjust interventions accordingly.
3 Years
06.2019 - 06.2022
3 Years
Lead Teacher
Metro Day School | Birmingham, AL
06.2019 - 06.2022
- Oversaw curriculum development for early childhood education focused on three-year-old learners.
- Championed potty training programs and instructional activities in alphabets, numbers, colors, and Spanish.
- Managed the creation of comprehensive lesson plans for toddlers.
1 Year 7 Months
08.2017 - 03.2019
1 Year 7 Months
Assistant Property Manager
Housing Authority of the Birmingham District | Birmingham, AL
08.2017 - 03.2019
- Conduct the property, when Head property manager isn't available.
- Compiled and organized monthly reports to facilitate financial analysis and decision-making.
- Supported leasing activities by preparing documentation and conducting property tours for prospective tenants.
- Monitored rent collection processes, improving consistency and adherence to deadlines.
- Led initiatives to streamline operations, resulting in improved workflow efficiency across teams.
2 Years 1 Month
05.2015 - 06.2017
2 Years 1 Month
Appointment Clerk
Wood Fruitticher | Irondale, AL
05.2015 - 06.2017
- Assisted in the training of new staff members on company policies, procedures, and software systems to maintain consistency across the team.
- Documented all calls and inquiries in computer system.
- Reduced no-shows and late arrivals with timely reminder calls and follow-up emails to clients prior to their appointments.
- Provided exceptional customer service, assisting clients in selecting suitable appointment times based on their preferences and availability.
- Facilitated the rescheduling of appointments due to unforeseen circumstances or provider unavailability with minimal disruption to clients'' schedules.
- Utilized scheduling software to optimize appointment bookings and reduce conflicts.
10 Months
03.2009 - 01.2010
10 Months
Calendar Representative
Sitel | Crestwood, AL
03.2009 - 01.2010
- Managed customer inquiries, providing effective solutions to enhance satisfaction.
- Trained new representatives on company policies and customer service protocols.
- Developed and implemented strategies to improve call handling efficiency.
- Collaborated with team members to streamline communication processes across departments.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
Education
Bachelor of Science - Human & Health Services
Herzing University | Atlanta, GA | 05.2026
- Honoree of Summa Cum Laude
- Dean's List 2024-2026
- Cum GPA 3.11
- Term GPA 3.67
Associate of Science - Criminal Justice
Lawson State Community College | Birmingham, AL | 05.2011
High School Diploma
Fairfield High Preparatory School | Fairfield, AL | 05.2009
- Honor Roll 2006-2009
- Ranked in Top 50% of class 2009
- Honor's Society Name Member
Certification
- Substitute Teaching Certification [2022- current]
- Licensed Insurance Specialist [2025- current]
Skills
Customer Service (10+ years)
Data Entry (10+ years)
Filing (10+ years)
Excel
Computer Literacy
Microsoft Word
Clerical Experience
Microsoft Office
Timeline
Insurance Specialist
Young Insurance
01.2025 - 04.2026Read more
Self Contained Paraprofessional
Jefferson County Schools
05.2023 - CurrentRead more
Long Term Substitute Teacher/Self Contained
Birmingham City Schools
07.2022 - 05.2023Read more
Lead Teacher
Metro Day School
06.2019 - 06.2022Read more
Assistant Property Manager
Housing Authority of the Birmingham District
08.2017 - 03.2019Read more
Appointment Clerk
Wood Fruitticher
05.2015 - 06.2017Read more
Calendar Representative
Sitel
03.2009 - 01.2010Read more
Herzing University - Bachelor of Science, Human & Health Services
Read more
Lawson State Community College - Associate of Science, Criminal Justice
Read more
Fairfield High Preparatory School - High School Diploma,
Read more