Danarria Bright
Oklahoma City
Summary
Detail-oriented Patient Service Representative with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management.
Focused patient service representative with several years of experience supporting patients in healthcare settings. Extensive knowledge of medical record organization and patient advocacy. Successful at helping patients through care and treatment process.
Flexible hard worker ready to learn and contribute to team success.
Overview
4
4
years of professional experience
Work History
Scheduling Specialist
Nexus family and maternity clinic
Oklahoma City
05.2025 - Current
- Managed the scheduling of patient appointments, enhancing clinic workflow and patient satisfaction.
- Scheduled and confirmed appointments.
- Collaborated with healthcare providers to coordinate patient appointments.
- Executed front desk duties, including insurance verification and phone management, to support clinic operations.
Patient Access Representative ER
SSM Health St. Anthony Hospital - Oklahoma City
05.2024 - 08.2025
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
- Verified patient insurance eligibility and entered patient information into system.
Technical Support Representative
Teleperformance
02.2023 - 07.2023
- Handled customer service issues by providing guidance or escalating for advanced support.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Served as first point of contact for incoming technical service calls and emails.
- Supported customers with online billing, access and account issues.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Used remote login tools to assist clients with technical and product questions.
Luxury Retail Customer Service Representative
TTEC
05.2022 - 01.2023
- Met with staff to discuss rules, regulations and work-related problems.
- Set up and activated customer accounts.
- Developed strong customer relationships to encourage repeat business.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Engaged with customers and recommended products based on needs and requests.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Representative
Alorica
11.2021 - 01.2022
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Set up and activated customer accounts.
- Developed strong customer relationships to encourage repeat business.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered inbound calls, chats and emails to facilitate customer service.
- Processed employee life event changes, ensuring timely updates to benefits and coverage for qualifying events such as marriage or the birth of a child.
- Posted payments to accounts and maintained records.
- Calculated adjustments, premiums and refunds.
- Collected premiums and issued accurate receipts.
- Notified insurance agents and accounting departments of policy cancellations and changes.
Education
Rosa Fort High School
Tunica, MS05.2020
Skills
- Good Work Ethic
- Planning & Organizing
- Critical Thinking
- Active Listening
- Problem Resolution
- Organizational Skills
- Customer Service
- Relationship Building
- Conflict Resolution
- Flexible Schedule
- Microsoft Office
- Computer Skills
- Friendly, Positive Attitude
- People Skills
- Customer Empathy
- Quality Assurance
- Market Knowledge
- Customer Satisfaction
- Issue Resolution
- Product Knowledge
- Problem-Solving
- Payment Processing
- Returns and Exchanges
- Order and Refund Processing
- Data Entry and Maintenance
- Calm and Professional Under Pressure
- Verbal and Written Communication
- De-escalation Techniques
- Customer Retention Strategies
- Call Documentation
- Transaction Processing
- CRM Software
- Customer Account Management
- Technical Troubleshooting
- Troubleshooting Network Issues
- Attention to Detail
- Service Schedule Coordination
- Help Desk Support
- Application Installations
- Patient management
- Appointment scheduling
- Healthcare software
- Insurance verification
- Customer service
- Data entry
- HIPAA compliance
- Front desk operations
- Communication skills
- Team collaboration
Timeline
Scheduling Specialist
Nexus family and maternity clinic
05.2025 - Current
Patient Access Representative ER
SSM Health St. Anthony Hospital - Oklahoma City
05.2024 - 08.2025
Technical Support Representative
Teleperformance
02.2023 - 07.2023
Luxury Retail Customer Service Representative
TTEC
05.2022 - 01.2023
Customer Service Representative
Alorica
11.2021 - 01.2022
Rosa Fort High School