Jodi Lombardo
Olathe,KS
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Scheduling Specialist
Diagnostic Imaging Centers
2021.09 - Current
- Acted as first point of contact and set appointments for patients
- Scheduled appointments for various exams and at various locations
- Asked all pre-screening questions , went over all prep instructions
- Confirmed appointment details, answered any questions patient had regarding appointment
- Developed strong relationships with employees, fostering atmosphere of trust that facilitated open dialogue about scheduling preferences or concerns.
- Set up and updated patient accounts with latest information.
- Took anywhere from 70-100 calls per day converting about 40-60% of them into scheduled appointments
Customer Service Cashier
Kohls Department Store
2021.06 - 2021.09
- Maintained clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Promoted positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
Endodontic Dental Assistant
Barton Putnam DDS
2013.04 - 2021.05
- Improved patient satisfaction with gentle chairside manner and empathetic approach to care.
- Utilized specialized endodontic equipment such as apex locators and rotary systems proficiently during procedures, contributing to successful outcomes.
- Performed preliminary assessments of patients'' oral health status prior to their consultation with dentist, expediting treatment planning processes.
- Assisted with root canal treatments for better patient outcomes and faster recovery times.
- Promoted team-oriented atmosphere by assisting colleagues when needed, fostering positive working relationships among staff members.
- Contributed to safe environment by adhering to strict sterilization protocols for instruments and equipment.
- Increased efficiency in dental office by managing appointments, maintaining records, and organizing supplies.
- Supported dentists during complex endodontic surgeries, ensuring successful treatment results.
Education
High School Diploma -
Warrensburg High School
Warrensburg, MO05.1982
Skills
- Customer relations skills
- Recordkeeping understanding
- Documentation skills
- Professional telephone demeanor
- Professional demeanor on telephone
- Strong Work Ethic
- Attention to Detail
- Effective Multitasking
Timeline
Scheduling Specialist
Diagnostic Imaging Centers
2021.09 - Current
Customer Service Cashier
Kohls Department Store
2021.06 - 2021.09
Endodontic Dental Assistant
Barton Putnam DDS
2013.04 - 2021.05
High School Diploma -
Warrensburg High School
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