Summary
Overview
Work History
Education
Skills
Timeline
Generic

Natasha Guzman

Tampa,FL

Summary

Dynamic Scheduling Specialist with a strong background in customer relations and documentation from Tampa Community Hospital. Proven ability to optimize workflows and enhance patient satisfaction through effective communication and problem-solving. Skilled in calendar management and data entry, ensuring seamless operations and timely admissions. Committed to delivering exceptional service in fast-paced environments.

Developed effective time management and organizational skills in fast-paced environment. Skilled in coordinating schedules and optimizing workflows. Now looking to transition into new field, leveraging experience in managing complex scheduling tasks.

Overview

5
5
years of professional experience

Work History

Scheduling Specialist

SYKES
Lakeland, FL
05.2023 - 06.2024
  • Increased schedule adherence through consistent monitoring and real-time adjustments as needed.
  • Acted as first point of contact and set appointments for prospective clients.
  • Provided detailed information about available services and requirements.
  • Assisted in employee onboarding by developing comprehensive training schedules tailored to individual learning needs.
  • Called customers to coordinate schedules and set appointments.
  • Documented calls and appointments using Software.
  • Maintained accurate records of employee attendance, time-off requests, and other relevant scheduling data for efficient tracking purposes.
  • Streamlined communication between departments by serving as a liaison for scheduling-related inquiries and concerns.
  • Resolved scheduling conflicts promptly, minimizing disruptions to daily operations.

Registrar

Tampa Community Hospital
Town N Country
01.2022 - 04.2023

· Greet patient and visitors. Obtain and enter demographic, clinical, financial information into the computer system.

· Interview patients to accurately obtain all opening information required for admission.

· Prepare admitting and discharge records and forward them to proper departments.

· Explain a variety of admission forms and policies, get signatures, discuss financial responsibility and obtain payments.

· Verify insurance eligibility and obtain insurance notification.

Sous Chef

Applebee's
Tampa, FL
06.2019 - 10.2022
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Planned and directed high-volume food preparation in fast-paced environment.
  • Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment.
  • Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
  • Implemented proper cleaning procedures, ensuring a safe and sanitary kitchen workspace compliant with health department regulations.
  • Plated every dish with attractive flair to meet strict restaurant standards and maintain stellar business reputation.

Education

HS Diploma -

Letto High School
Tampa, FL
09.2016

Skills

  • Customer relations skills
  • Customer relations
  • Documentation skills
  • Documentation
  • Professional telephone demeanor
  • Workflow optimization
  • Recordkeeping experience
  • Meeting scheduling
  • Recordkeeping
  • Calendar management
  • Deadline adherence
  • Strong work ethic
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Effective multitasking
  • Critical thinking
  • Computer skills
  • Data entry
  • Client relations
  • Inventory tracking
  • Customer satisfaction
  • Team collaboration
  • Flexibility
  • Telephone and email etiquette
  • Active listening
  • Effective communication
  • Call answering and routing
  • Verbal communication
  • Relationship building
  • Office administration
  • Microsoft office
  • Computer proficiency
  • Reporting skills
  • Task prioritization

Timeline

Scheduling Specialist

SYKES
05.2023 - 06.2024

Registrar

Tampa Community Hospital
01.2022 - 04.2023

Sous Chef

Applebee's
06.2019 - 10.2022

HS Diploma -

Letto High School
Natasha Guzman