Derricka Marshall
Beaumont,TX
Summary
Skilled professional in enhancing customer satisfaction and streamlining operations. Contributions at SYNERGY HomeCare resulted in significant improvement in schedule adherence. Expertise in customer service and data entry at Christus St. Elizabeth Hospital allowed for proactive enhancement of financial accuracy. Well-known for exceptional communication skills and recordkeeping abilities, excelling in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Scheduling Specialist
SYNERGY HomeCare
Beaumont, TX
01.2021 - 08.2024
- Increased schedule adherence through consistent monitoring and real-time adjustments as needed.
- Acted as first point of contact and set appointments for prospective clients.
- Assisted in employee onboarding by developing comprehensive training schedules tailored to individual learning needs.
- Provided detailed information about available services and requirements.
Billing Clerk
Christus St. Elizabeth Hospital
Beaumont, TX
01.2015 - 01.2021
- Executed billing tasks and recorded information in company databases.
- Verified accuracy of billing data and corrected discrepancies.
- Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
- Managed high volume of invoices while maintaining attention to detail, resulting in improved financial accuracy.
Assistant Property Manager
ITEX
Beaumont, TX
06.2012 - 01.2015
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
Education
Associate Of Arts -
Lamar Institute of Technology
Beaumont, TXHighschool Diploma -
Central Highschool
Beaumont, TX06.2015
Skills
- Customer relations skills
- Recordkeeping understanding
- Documentation skills
- Customer relations abilities
- Meeting Scheduling
- Calendar Management
- Customer Service
- Computer Skills
- Data Entry
- Insurance Verification
- Schedule Management
- Account Management
- Excellent Communication
- Customer and client relations
Timeline
Scheduling Specialist
SYNERGY HomeCare
01.2021 - 08.2024
Billing Clerk
Christus St. Elizabeth Hospital
01.2015 - 01.2021
Assistant Property Manager
ITEX
06.2012 - 01.2015
Associate Of Arts -
Lamar Institute of Technology
Highschool Diploma -
Central Highschool