Shawn Downer
Muskogee,OK
Summary
Hardworking professional with several years of professional driving experience. Well-organized in coordinating routes and loading vehicles. Excellent communication, customer service and multitasking skills with observant nature and strong safety focus. Valid license and clean driving history.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Driver/Lead
Pizza Hut
Muskogee, US
09.2023 - Current
Customer Service Representative
U Haul Moving Storage
Muskogee, US
04.2023 - 10.2024
- Provided service to store customers and wrote customer contracts and invoices for equipment rental
- Provided a superior customer experience in order to build a loyal customer base.
- Answered customer calls promptly to avoid long wait times on hold.
- Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concern
Shift Leader
Reup dispensary
Muskogee, US
05.2023 - 08.2023
- Shift leader, cash management, customer service, product knowledge
Manager
Lavishea
Muskogee, US
09.2022 - 06.2023
- Improved resource utilization and waste minimization by improving planning and internal controls.
- Improved sales, management, and operations performance by identifying and focusing on areas that needed improvement.
- Evaluated client requirements promoted products and services that met those requirements.
Assistant Manager
Marisol Therapeutics
Pueblo West, US
03.2008 - 09.2020
- Quality control
- Advertising
- Distribution
Education
High school diploma -
Central High School
Pueblo, COSkills
- Sales
- Management
- Manufacturing
- Typing
- Food preparation
- Microsoft Office
- Order entry
- Team management
- Food safety
- Data entry
- POS
- Vehicle maintenance logs
- Driving in adverse weather conditions
- Fleet management
- GPS
- Retail sales
- Driving
- 5G
- Customer service
- Cash handling
- Packaging
- Processing cash transactions
- Basic math
- Conflict management
- Operating heavy equipment
- Quality control
- Delivery driver experience
- Retail sales transactions
- Microsoft Excel
- Loss prevention
- Computer operation
- Driving experience in city centers
- Computer skills
- GPS navigation
- Leadership
- Microsoft Outlook
- Courier
- Caregiving
- Time management
- Emergency response procedures
- Writing skills
- Climbing
- Communication skills
- Marketing
- Restaurant experience
- Guest services
- Micrometer
- Banking
- Heavy lifting
- POS systems
- Warehouse Experience
- Report writing
- Shift Management
- Phone etiquette
- Pre-trip inspection protocols
- Organizational skills
- Upselling
- Pallet jack
- DOT (Department of Transportation) regulations
- Vehicle dispatch software
- Supervising experience
- Microsoft Word
- Computer literacy
- Customer inquiry handling
- Cash register
- First aid
- Quality assurance
- Quality inspection
- Manual handling
Certification
Driver's License, Non-CDL Class C
Languages
English
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Driver/Lead
Pizza Hut
09.2023 - Current
Shift Leader
Reup dispensary
05.2023 - 08.2023
Customer Service Representative
U Haul Moving Storage
04.2023 - 10.2024
Manager
Lavishea
09.2022 - 06.2023
Assistant Manager
Marisol Therapeutics
03.2008 - 09.2020
High school diploma -
Central High School