Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
24
24
years of professional experience
Work History
Driver/Lead
Penske Logistics, Ford Motor Company, MSC, CMMS
04.2019 - 04.2024
Collaborated closely with senior managers to continuously improve route efficiency and implement best practices
Oversaw sorting of pallets and parcels between multiple trucks and verified correct loading
Organized schedules and reviewed performance of team of 7 drivers
Reviewed daily manifests to coordinate efficient deliveries
Coordinated load planning for drivers to minimize dispatch delays
Identified root causes and feedback outcomes by communicating with team and monitoring service delivery
Delivered rush merchandise on tight schedules to meet customer targets
Grouped and routed deliveries according to designated areas to maintain efficient delivery times
Promoted positive customer service by delivering on-time shipments and fully resolving issues
Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty
Kept detailed mileage and fuel reports to track overall fuel costs.
Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Utilized GPS and other navigation tools to plan routes and stay on schedule.
Driver
Wolff management
01.2018 - 04.2019
Logged package delivery time in system for proof of delivery and to close orders
Assisted in loading delivery trucks with prepared packages
Navigated routes with relevant map programs and GPS systems
Drove delivery truck or van to transport orders
Delivered goods and products to customer on time and in excellent condition.
Kept detailed mileage and fuel reports to track overall fuel costs.
Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Coordinated efficient routes to avoid delays and optimize schedules.
Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Manager/Driver Supervisor
Columbia Basin Ice Co
06.2000 - 02.2017
Coordinated timely maintenance for fleet vehicles and verified logs for daily upkeep
Planned, optimized and changed routes to meet delivery targets
Handled merchandise in accordance with product handling standards
Notified customers of delays to decrease calls to support
Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty
Delivered rush merchandise on tight schedules to meet customer targets
Loaded trucks and safely secured merchandise to prevent damage during transportation
Positioned and clamped workpieces together and properly assembled in jigs and fixtures
Conveyed project objectives to internal and external stakeholders and maintained open communication to assess progress against targets
Outlined work plans, assessed resources and determined timelines for projects
Updated project plans based on changing objectives, specifications and staff availability
Assembled project teams and assigned individual responsibilities to facilitate on-time completion of planned tasks
Maintenance of ice machines and auger systems
Fabricated and welded needed equipment and structures
Operated tractor trailer, straight trucks, dump trucks, tanker trucks, pick-up truck with event trailers, forklift, backhoes, and powdered pellet jacks to move product to and from the customer location
Cross-trained existing employees to maximize team agility and performance.
Maximized performance by monitoring daily activities and mentoring team members.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Developed and maintained relationships with customers and suppliers through account development.
Improved marketing to attract new customers and promote business.
Managed and motivated employees to be productive and engaged in work.
Improved safety procedures to create safe working conditions for workers.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Identified and communicated customer needs to supply chain capacity and quality teams.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Fork Lift / Utility Person at Penske Logistics, Ford Motor Company, MSC, CMMSFork Lift / Utility Person at Penske Logistics, Ford Motor Company, MSC, CMMS