Summary
Work History
Education
Skills
Accomplishments
Timeline
Generic

Courtney Davis

Warrenton,NC

Summary

Reliable, great at Multitasking, independent and team building hard worker experienced in Criminal Forensic Psychology Department of Corrections and Office Administrator responsibilities looking for a full-time rewarding career.

Work History

Quality Assurance Specialist

Virginia Behavioral Health Authority
Glenallen, VA
  • Conducted quality assurance audits for behavioral health programs and services.
  • Developed and maintained quality assurance documentation and reporting processes.
  • Collaborated with cross-functional teams to identify areas for process improvement.
  • Assisted in training staff on quality assurance practices and protocols.
  • Implemented corrective actions based on quality assessment findings and recommendations.
  • Facilitated meetings to discuss quality issues and promote continuous improvement efforts.
  • Consulted with management and personnel to educate on QA standards.
  • Developed and maintained quality assurance protocols, processes and procedures.
  • Reviewed customer requirements and specifications to ensure products met standards.
  • Prepared reports to communicate results of quality inspection activities to management.
  • Analyzed data from inspection results for trends in order to recommend process improvements.
  • Determined training needs of staff and organized training interventions to achieve quality standards.
  • Conducted regular internal audits to identify non-conforming issues.

Office Administrator Coordinator

Caroline County Head Start
Bowling Green, Virginia
  • Coordinated daily office operations and maintained organized filing systems.
  • Managed scheduling and appointments for staff and families effectively.
  • Assisted in the preparation of program materials and documentation.
  • Communicated with parents about enrollment processes and program updates.
  • Supported staff training sessions by preparing resources and materials.
  • Maintained inventory of office supplies and requested replenishments timely.
  • Facilitated communication between departments to enhance workflow efficiency.
  • Organized community events to promote program services and resources.
  • Prepared documents such as reports, presentations, agendas, and correspondence.
  • Greeted visitors in a professional manner upon arrival at the office.
  • Managed multiple calendars ensuring accuracy of all scheduled events.
  • Ordered supplies when needed and maintained inventory records.
  • Coordinated events such as conferences, team building activities and holiday parties.
  • Reviewed documents for accuracy prior to submission or distribution.
  • Provided support to executive staff with daily tasks such as scheduling appointments, research projects and coordinating conference calls.
  • Answered incoming calls, emails and provided customer service to clients.
  • Scheduled meetings and appointments for the office staff.
  • Updated contact lists on a regular basis with current client information.
  • Maintained a filing system for all company documents including contracts, reports and correspondence.
  • Developed policies to ensure efficient workflow in the office environment.
  • Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
  • Replenished office supplies, placing new orders for restocking to maintain inventory.

Psychology 1 Associate QMHP

Nottoway Correctional Center
Burkeville, Virginia
  • Personality Assessment Inventories such as the PAI, MMPI II, SIRS, MDQ
  • Intelligence Testing Weschler Scales
  • Daily Segregation rounds
  • Medicine management working with staff psychiatrist
  • S.O.A.P documentation
  • Case Management
  • Crisis intervention
  • Suicide prevention
  • Taught Correctional officers every Wednesday morning awareness of disorders to work effectively with offenders
  • Filing of records
  • Supporting officers when needed
  • Initial Mental Health intakes at the lower level prison across the street Nottoway Work Center
  • Diagnosis
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Group facilitator with Houses of Healing and re-entry groups
  • Self defense training

  • Maintained updated knowledge through continuing education and advanced training.
  • Recognized by management for providing exceptional customer service.

Education

Master of Arts - Forensic Psychology

Argosy University School of Professional Psychology
Washington , DC

Bachelor of Science - Sociology with a minor in Psychology

Virginia Commonwealth University
Richmond, Virginia, VA

Associate of Science - Social Sciences

J. Sargeant Reynolds Community College
Richmond, Virginia, VA

Skills

  • Quality assurance
  • Data analysis
  • Process improvement
  • Compliance auditing
  • Documentation management
  • Team collaboration
  • Training facilitation
  • Crisis intervention
  • Communication skills
  • Attention to detail
  • Problem solving
  • Time management
  • Project coordination
  • Event organization
  • Relationship building
  • Audit reports
  • Manual testing
  • Type 75 plus wpm

Accomplishments

  • Phi Theta Kappa National Honors Society
  • Presidential Honors Reward
  • Graduated Magna Cum Laude
  • Ukrops Citizenship Award

Timeline

Quality Assurance Specialist

Virginia Behavioral Health Authority

Office Administrator Coordinator

Caroline County Head Start

Psychology 1 Associate QMHP

Nottoway Correctional Center

Master of Arts - Forensic Psychology

Argosy University School of Professional Psychology

Bachelor of Science - Sociology with a minor in Psychology

Virginia Commonwealth University

Associate of Science - Social Sciences

J. Sargeant Reynolds Community College

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Courtney Davis