Courtney D. Bush II
Summary
To seek an entry level position employment with a reputable company where I can cascade and effectively use my skills in a professional environment with the opportunity for growth.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
United Health Group
2022.09 - 2023.07
- Answer incoming phone calls from customers in a remote home setting and identify the type of assistance needed.
- Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue.
- Deliver information and answer questions in a positive manner to facilitate strong relationships with members and providers.
- Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems.
- Research complex issues across multiple databases and work with support resources to resolve customer issues and or partner with others to resolve escalated issues.
- Meet the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, and attendance.
Education
Graduate - undefined
Las Vegas High School
01.2015
Skills
- Microsoft Application Proficiency
- Effective communication
- Critical Thinking
- Active listening
- Conflict resolution
- Adaptability
- Time management
- Empathy
- Attentiveness
Personal Information
Title: Customer Service Representative
Timeline
Customer Service Representative
United Health Group
2022.09 - 2023.07
Graduate - undefined
Las Vegas High School