Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
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Courtney DeCasas

45 Hollow Rd Glen Gardner,NJ

Summary

Highly-motivated person with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Ambitious and career focused with a desire to learn and master the skills and tasks assigned.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Sales Operations Manager

Cimquest Inc
Branchburg Township, NJ
02.2015 - Current
  • Responsible for 20% growth year over year for raw material consumable sales.
  • Resolved customer complaints regarding sales and service.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Directed and coordinated products, services and sales activities.
  • Supported sales team members to drive growth and development.
  • Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
  • Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
  • Monitored inventory levels and documented replenishment requirements.
  • Informed customers of shipping dates and tracking and order information.
  • Monitored and tracked customer orders to meet lead times and drive on-time delivery.
  • Communicated with current customers regarding backorder availability, future inventory and special orders.
  • Answered customers' questions about products, prices and availability.
  • Automated document flow, accurately maintaining order tracking in database.
  • Strengthened traceability by developing organizational filing systems for shipping and order fulfillment records.
  • Conveyed items from receiving or production areas to store in designated areas.
  • Communicated with customers to assist with order placement and offer updates on status and shipping.
  • Entered order details into system and inputted updates accordingly using Netsuite & ZOHO.
  • Prepared work orders, bills of lading or shipping orders to route materials.
  • Reviewed customer requests, resolved questions and defined specifications before completing orders.
  • Kept detailed track of order inventories and verified timing and specifications of additional orders based on known customer preferences.
  • Verified client information and validated data before creating shipping paperwork and internal documents.
  • Informed customers by mail or telephone of unit prices, shipping dates and anticipated delays.
  • Traced missing material and shipments through vendor and customer communications.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Investigated and analyzed client complaints to identify and resolve issues.
  • Transferred completed orders to appropriate location with wheeled-cart or dolly.
  • Created packing slips and invoices for outgoing shipments with job-related software.
  • Complied with consolidation ship dates to facilitate on-time shipments.
  • Inspected stock items, discarding defective products and reporting damages to supervisors.
  • Pulled correct product from inventory to pack into appropriate box for customers.
  • Monitored customer account details to minimize or rectify non-payments, delayed payments and other irregularities.
  • Determined price schedules and discount rates.
  • Created reports using advanced data management and software skills.
  • Liaised with internal teams and external customers to facilitate smooth communication and handle requests.
  • Established and enforced successful operational policies to strengthen team productivity while empowering individual staff to independently handle job tasks.
  • Identified and resolved complex problems impacting operations management and business direction.

Senior Office Administrator

Cimquest
NetsuiteBranchburg Township, NJ
02.2015 - Current
  • Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
  • Replenished office supplies, placing new orders for restocking to maintain inventory.
  • Created memos, letters and other documents, fostering internal and external communication.
  • Collaborated with administrative support to oversee calendars and prioritize meetings and appointments.
  • Checked figures, postings and documents for correct entry, mathematical accuracy and proper codes.
  • Explained company personnel policies, benefits and procedures to employees or job applicants.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Resolved customer complaints or answered customers' questions.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Guided employees in handling difficult or complex problems.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Interpreted and explained work procedures and policies to brief staff.
  • Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
  • Computed balances, totals or commissions to support accounting team.
  • Processed financial documents, contracts, expense reports and invoices.

Education

Bachelor of Arts - Psychology

CimquestCimquestRamapo College of New Jersey
Mahwah, NJ
05.2014

Skills

  • Verbal and Written Communication
  • Operational Records Review
  • Customer Complaint Resolution
  • Detail-Oriented
  • Operating Procedures and Policies
  • Problem-Solving
  • Interdepartmental Collaboration
  • Shipping and Receiving Oversight
  • Problem Solving
  • Customer Order Management
  • Document Management
  • Inventory Planning and Management
  • Database Management
  • Inventory Management
  • Operations Management
  • Data Analytics
  • Time management
  • Business administration
  • Account Reconciliation
  • Database administration
  • Workflow planning

Certification

  • Mastercam Mill Essential Training - 2017

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Sales Operations Manager

Cimquest Inc
02.2015 - Current

Senior Office Administrator

Cimquest
02.2015 - Current

Bachelor of Arts - Psychology

CimquestCimquestRamapo College of New Jersey

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Courtney DeCasas