Courtney DeGraves
Customer Service Representative
Escanaba,MI
Overview
8
8
years of professional experience
Work History
Assistant General Manager
Borderfoods, LLC
Various Locations, Michigan/Wisconsin
10.2019 - 11.2020
- Mentored and motivated team members to efficiently achieve challenging business goals.
- Controlled spending on overhead and equipment by devising and executing cost-management procedures.
- Managed budget implementations, employee reviews, training, and schedules.
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
- Resolved problems promptly and effectively to elevate customer approval.
- Completed inventory purchases and oversaw restocking.
Personal Care Worker
Lakeview Assisted Living Home
Gladstone, Michigan
08.2019 - 10.2019
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
- Provided safe mobility support to help patients move around personal and public spaces.
- Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Documented vitals, behaviors and medications in client medical records.
CNA
Pinecrest Medical Care Facility
Powers, Michigan
10.2016 - 04.2019
- Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep LPN's informed of changes.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Participated in fun activities with patients to boost mood, improve overall memory and provide light entertainment.
Shift Lead
Schick Enterprises, LLC
Escanaba, Michigan
11.2012 - 10.2016
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Responded to and resolved customer questions and concerns.
- Trained and mentored new employees to maximize team performance.
- Helped store management meet standards of service and quality in daily operations.
- Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
- Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
Skills
Team leadership expertise
Education
GED -
Department Of Education
Michigan 07.2016 - 07.2016
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Assistant General Manager
Borderfoods, LLC
10.2019 - 11.2020
Personal Care Worker
Lakeview Assisted Living Home
08.2019 - 10.2019
CNA
Pinecrest Medical Care Facility
10.2016 - 04.2019
GED -
Department Of Education
07.2016 - 07.2016
Shift Lead
Schick Enterprises, LLC
11.2012 - 10.2016