Overview
Work History
Skills
Education
Work Availability
Quote
Timeline
GeneralManager

Courtney DeGraves

Customer Service Representative
Escanaba,MI

Overview

8
8
years of professional experience

Work History

Assistant General Manager

Borderfoods, LLC
Various Locations, Michigan/Wisconsin
10.2019 - 11.2020
  • Mentored and motivated team members to efficiently achieve challenging business goals.
  • Controlled spending on overhead and equipment by devising and executing cost-management procedures.
  • Managed budget implementations, employee reviews, training, and schedules.
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
  • Resolved problems promptly and effectively to elevate customer approval.
  • Completed inventory purchases and oversaw restocking.

Personal Care Worker

Lakeview Assisted Living Home
Gladstone, Michigan
08.2019 - 10.2019
  • Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Documented vitals, behaviors and medications in client medical records.

CNA

Pinecrest Medical Care Facility
Powers, Michigan
10.2016 - 04.2019
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep LPN's informed of changes.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.
  • Participated in fun activities with patients to boost mood, improve overall memory and provide light entertainment.

Shift Lead

Schick Enterprises, LLC
Escanaba, Michigan
11.2012 - 10.2016
  • Maintained safe working environment by observing safety procedures, policies and regulations.
  • Responded to and resolved customer questions and concerns.
  • Trained and mentored new employees to maximize team performance.
  • Helped store management meet standards of service and quality in daily operations.
  • Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
  • Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.

Skills

Team leadership expertise

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Education

GED -

Department Of Education
Michigan
07.2016 - 07.2016

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Assistant General Manager

Borderfoods, LLC
10.2019 - 11.2020

Personal Care Worker

Lakeview Assisted Living Home
08.2019 - 10.2019

CNA

Pinecrest Medical Care Facility
10.2016 - 04.2019

GED -

Department Of Education
07.2016 - 07.2016

Shift Lead

Schick Enterprises, LLC
11.2012 - 10.2016

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Courtney DeGravesCustomer Service Representative