Summary
Overview
Work History
Education
Skills
Timeline
Generic

THERESA LUZETSKY

Sayreville,NJ

Summary

Dynamic business management professional with over twenty years of experience in budget preparation, financial analysis, and P&L responsibility. Proven expertise in strategic planning, customer service excellence, and employee supervision and development, complemented by strong vendor relations and comprehensive administrative support. Exceptional communication skills foster successful interactions with customers and staff, while the ability to produce detailed budget reports and projections enhances organizational effectiveness. Committed to establishing and maintaining professional relationships that drive business success and operational efficiency.

Overview

17
17
years of professional experience

Work History

Assistant General Manager

Petco
01.2023 - Current
  • Lead and implement a positive culture of teamwork, inclusion and collaborate by working alongside the team, establishing priorities, and provide clear direction. Create a professional environment that inspires and encourages the growth and engagement of partners. Demonstrate and support a continuous improvement and growth mindset.
  • Manage and supervise team leaders and staff of 10.
  • Train, coach and develop as needed.
  • Maintain budgets and submit on a weekly, monthly and quarterly basis.
  • Meet and exceed goals related to total sales, profitability and operation excellence.
  • Schedule and adjust labor hours to maximize productivity, achieve sales and payroll goals.
  • Review and interpret financial and operational reports regularly, including audits.
  • Identify underperforming metrics and develop strategies to improve and grow the business.
  • Engage client with quick and courteous service to determine appropriate solutions by providing product knowledge to enable a solution to meet their needs and budget.

Operations Manager

GARDA WORLD
01.2019 - 01.2020
  • Responsible for the daily/nightly operation of 26 cash logistic routes consisting of 75+ employees. Reported directly to senior management and director of security as to the safe guarding of all material on route. Prepared monthly budgets and worked closely with AM/PM supervisors to maintain budget standards. Submitted all financials monthly/quarterly.
  • 26 cash logistic routes
  • 2 shuttle trucks to and from the federal reserve nightly
  • Managed/disciplined/coached 75+ employees
  • Responsible for the maintenance and good standing of a 35+ fleet, complying with DOT regulations, and maintain all records of vehicles for state/federal and local audits.

Operations Manager

LA Fitness International
01.2022 - 01.2019
  • Oversee the daily operations of the facility including but not limited to openings, closings, preparation, and enforcement of policies and procedures.
  • Manage and supervise staff including hiring, training, payroll, and scheduling.
  • Oversee the use, care, operation, maintenance, and record keeping of all fitness equipment
  • Manage and maintain patron usage records
  • Reports directly to the District Operations Manager
  • Provide service excellence through courteous, informed, accessible and professional engagement

General Manager/Warehouse Operations

Brinks Global Services
01.2009 - 01.2019
  • Responsible for the security and soundness of the Global Services East Brunswick Branch including but not limited to all the Brinks employees; ISS Guards and 3rd Party staff members. Responsible for the daily operations and management of a high value multi-client fulfillment center. Responsible for the staffing of the Global Service truck routes.
  • Warehouse Operations:
  • Instrumental in the implementation of the layout and design
  • Lead the hiring and training of all staff members
  • 27 temp employees, 2 operations supervisors and 1 warehouse manager.
  • Supply the finance department with all projected expenses.
  • Maintain accountability of P&L
  • Navigate and trouble shoot warehouse systems, along with 3PL systems
  • Responsible for inbound/outbound KPI
  • Communicate/schedule pickups with 3PL carriers (UPS, FEDEX, and DHL)
  • Oversee all export documentation is filled out and filed correctly
  • Responsible to perform inventory count once a month along with cycle counts weekly
  • Arrange for KPMG to audit twice a year.
  • Oversee the filing of all export documents and manage the storage.
  • Global Services:
  • Created 3 truck routes throughout NJ/NY delivering high value diamonds, jewelry, and commodities.
  • Monitor GPS tracking with SMART DRIVE technology of all routes
  • Coach/discipline drivers and staff when needed
  • Maintain customer relations and customer base to Brinks standards.
  • Responsible for the security and the safeguarding of $125M in goods.
  • Properly secure import/export with all supporting documents
  • Responsible for the maintenance and good standing of fleet
  • DOT regulations
  • Regular maintenance of vehicles
  • Maintaining all records of vehicles for state/federal/and township audits
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Managed budget implementations, employee evaluations, and contract details.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
  • Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
  • Cultivated strategic partnerships with industry leaders, enhancing brand credibility and access to new customer segments.
  • Optimized supply chain logistics, ensuring timely delivery of products and significantly reducing transportation costs.
  • Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
  • Expanded business operations into international markets, navigating regulatory environments and cultural differences for successful entry.
  • Improved operational efficiency by streamlining workflow processes and adopting cutting-edge technology.
  • Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
  • Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
  • Implemented sustainability initiative, reducing energy consumption and waste, and promoting eco-friendly practices.
  • Accelerated digital transformation by overseeing adoption of cloud-based solutions, improving data accessibility and security.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
  • Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Reported issues to higher management with great detail.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.

D & J Show Logistics Manager/Operations Manager

New York, NY Branch
01.2013 - 01.2016
  • D & J Show Logistics Manager
  • Manage and create budgets for 250+ shows a year.
  • Create plans within the show budget for all events including timelines, layouts, agenda, staffing and communication plans.
  • Coordinate with all internal and external stakeholders, including travel, attendee approvals, and event communications.
  • Interview, staff and manage coordinators in multiple cities.
  • Los Angeles
  • Miami
  • Dallas
  • Atlanta
  • Developed and refined the trade show creative look, feel and implementation based on corporate standards.
  • Work side by side with the IT division to produce an improved show system to accurately record for billing and tracking of liability.
  • Work closely with senior leadership to create and execute strategic direction.
  • Work with the finance team to analyze and access the success of each event, outlining impact to company business.

Logistics Coordinator

D & J Show
01.2011 - 01.2013
  • Responsible for the coordination of all operational procedures for a successful diamond and jewelry show.

Head Chief Cashier

D & J Show
01.2010 - 01.2011
  • Responsible for the daily operation of the vault. Dispatch a.m. routes in a timely and efficient manner while maintaining the highest level of security. Communicate with the routes during the course of the day and relay any potential problems to upper management. Resolve any currency/coin discrepancy with the customer or business partner. Satisfy any heat tickets in a timely manner.

Education

Diploma -

Sayreville War Memorial High School
01.2005

Skills

  • Knowledge of the following systems: Microsoft Suite Word, Excel, Power Point, Access, I-Track, Map Point, Rair, GE Fleet, Kronos, Garcia, and WMS Systems
  • Staff management
  • Inventory control
  • Operations management
  • Staff development
  • Team leadership expertise
  • Employee relations
  • Training and development background
  • Employee scheduling
  • Customer relationship management (CRM)
  • Operations oversight
  • Budget control
  • Business development
  • Strategic planning skill
  • Process improvements
  • Financial reporting
  • Vendor relationship management
  • Workflow coordination
  • Process improvement
  • Sales coaching
  • Resource allocation
  • Budgeting expertise
  • Business operations
  • Team leadership strength
  • Budgeting and cost control
  • Business operations background
  • Teamwork and collaboration
  • Customer service
  • Staff hiring
  • Effective leader
  • Training and development skill
  • Financial leadership expertise
  • Customer service management
  • Staff training/development
  • Scheduling
  • Hiring and onboarding
  • Schedule management
  • Decision-making
  • Team leadership
  • Inventory management
  • Inventory tracking and management
  • Strategic planning
  • Payroll administration and timekeeping
  • Training management
  • Relationship building
  • Quality assurance
  • Employee development
  • Administrative management
  • Delegating work
  • Policy development and enforcement
  • P&L management
  • Cost analysis and savings
  • Performance evaluation and monitoring
  • Performance improvements
  • Proficient in [software]
  • Records organization and management
  • Employee reviews
  • Department oversight
  • Purchasing and planning
  • Organizational structuring
  • Data analysis
  • Goal setting
  • Business management
  • Delegation
  • Cost reduction
  • Assignment delegation
  • Desktops, laptops, and mobile devices
  • Finance and accounting oversight
  • Sound judgment

Timeline

Assistant General Manager

Petco
01.2023 - Current

Operations Manager

LA Fitness International
01.2022 - 01.2019

Operations Manager

GARDA WORLD
01.2019 - 01.2020

D & J Show Logistics Manager/Operations Manager

New York, NY Branch
01.2013 - 01.2016

Logistics Coordinator

D & J Show
01.2011 - 01.2013

Head Chief Cashier

D & J Show
01.2010 - 01.2011

General Manager/Warehouse Operations

Brinks Global Services
01.2009 - 01.2019

Diploma -

Sayreville War Memorial High School

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THERESA LUZETSKY