Courtney Dehoog-Garcia
Amarillo,TX
Summary
Knowledgeable Loan Processor bringing 27 years of experience in banking and financial positions. Highly skilled in working well with people of all backgrounds to complete loan packages. Adept at building loyalty and trust between bank and customer.
Overview
12
12
years of professional experience
Work History
Commercial Lending Assistant
Prosperity Bank
Amarillo, Texas
03.2023 - Current
- Analyzed customer cash flow projections in order to determine repayment capacity.
- Coordinated with external auditors regarding annual reviews of client financials.
- Collaborated with external vendors in order to obtain necessary information for loan processing activities.
- Responded promptly to inquiries from clients regarding their loan status or other related matters.
- Processed draw requests from customers in accordance with bank policies and procedures.
- Ensured that all documentation is accurate, complete, and compliant with applicable regulations before submitting it for approval.
- Provided support for the commercial lending team by preparing loan packages for review.
- Maintained records of existing loans including collateral values and payment histories.
- Developed and maintained loan files, ensuring accuracy of all documents.
Senior Mortgage Loan Processor
So Cal Financial Group
Covina, CA
11.2012 - Current
- Created and completed loan submission packages.
- Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Managed conditions sent from underwriting departments.
- Filed completed packages quickly and efficiently.
- Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
- Evaluated financial statements and contacted institutions and customers to clarify details.
- Checked approvals against established bank and government lending standards.
- Upheld compliance with privacy and security requirements, as well as federal statutes covering VA loans.
- Reviewed and verified borrowers' income, credit reports and property appraisals to prepare documents for underwriting.
- Supported loan officiant and underwriter teams by ensuring timely, judicious and accurate loan processing.
- Maintained fast-paced schedule by consistently providing satisfactory application approval turnaround times.
- Organized loan files, updated databases, prepared general correspondence and communicated with stakeholders.
- Calculated income, assets and liabilities to meet lender requirements.
- Reviewed initial client documentation to structure and submit loan package.
- Structured loan packages by properly analyzing credit reports, income and asset documents.
- Assisted Loan Officers in resolving customer issues related to their mortgages by troubleshooting potential solutions or escalating them when necessary.
- Managed a high volume of incoming calls from customers inquiring about their mortgage application status.
- Audited all closed files for completeness prior to submission for post-closing review.
- Developed relationships with internal departments such as Underwriting, Closing, Funding and Compliance teams in order to facilitate smoother processing timelines.
- Resolved document discrepancies with customers in order to complete loan applications accurately.
- Reviewed and verified loan documents to ensure accuracy and compliance with company policies and procedures.
- Coordinated funding of approved loans with closing agents and investors.
- Maintained regular contact with customers throughout the loan process providing updates on progress made or any needed information or documentation.
- Maintained strict confidentiality of customer data in accordance with applicable laws.
Education
High School Diploma -
Covina High School
Covina, CA06.1997
Skills
- Processing documents
- Completing interviews
- Preparing applications
- Complying with legal statutes
- Verifying information
- Gathering appraisals
- Proficient in Calyx Point
- Reviewing financial paperwork
- Mortgage Banking and Analysis
- Loan Origination and Underwriting
Timeline
Commercial Lending Assistant
Prosperity Bank
03.2023 - Current
Senior Mortgage Loan Processor
So Cal Financial Group
11.2012 - Current
High School Diploma -
Covina High School