Courtney Demby
Baltimore,United States
Summary
Accomplished Health Information Services Supervisor at Mercy Medical Center with expertise in managing electronic record systems and ensuring compliance with HIPAA regulations. Expertise in responding to records requests and records operations. Exceptional multitasking and prioritization abilities demonstrated through 20+ years of records experience. Looking to utilize my current skills to progress professionally in the Criminal Justice field.
Overview
13
13
years of professional experience
Work History
Health Information Services Supervisor
Mercy Medical Center
12.2019 - Current
- Manage team schedule, workflow, and train staff
- Maintain electronic record management systems to analyze and process data.
- Supervise in planning, organization, staffing, & coordination of Health Information for Release of Information, document imaging, analysis, birth certificates, chart completion, & MyChart
- Manages automated systems utilized, recommends and implements policies and procedures
- Follows HIPPA policies and procedures and maintains highest level of confidentiality and privacy practices
- Complete audits for Risk Management Department, healthcare, government and state agencies
Release of Information Coordinator
Mercy Medical Center
07.2018 - 12.2019
- Assisted in training and coordinating record requests for ROI Specialist
- Improved office operations by responding to client correspondence, record tracking and data communication through electronic database and office equipment
- Processed medical record requests for continuity of care, law offices, insurance, risk management, various healthcare organizations, and government and state agencies
- Mentored office employees on proper administrative procedures and how to use programs such as Epic, Meditech, Onbase, and MRO keeping operations consistent and efficient for maximum performance
Release of Information Lead
Mercy Medical Center
05.2012 - 07.2018
- Reproduced protected health information by using data extraction and file management techniques.
- Date stamped requests and highlighted pertinent data to facilitate processing.
- Handled phone calls from attorneys, insurance companies, patients, and other healthcare facilities
- Navigated within patient records to locate requested documentation
- Completed certifications and notarization of documents for court and legal purposes.
- Monitored transmission of fax requests to ensure timely delivery of information
Education
Bachelor of Science - Criminal Justice
American InterContinental University Online
Schaumburg, IL02.2016
Associate of Arts - Business Administration
American InterContinental University Online
Schaumburg, IL04.2008
Skills
- HIPAA Regulations
- Operational Records Maintenance
- Direct Supervision
- Health Information Systems (HIS)
- Clerical Support
- Microsoft Office Applications
- Database Administration
- Time Management
- Critical Thinking
- Detail Oriented
- Electronic Record Systems
Timeline
Health Information Services Supervisor
Mercy Medical Center
12.2019 - Current
Release of Information Coordinator
Mercy Medical Center
07.2018 - 12.2019
Release of Information Lead
Mercy Medical Center
05.2012 - 07.2018
Bachelor of Science - Criminal Justice
American InterContinental University Online
Associate of Arts - Business Administration
American InterContinental University Online
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