Courtney Diehl
Grosse Pointe
Summary
Healthcare and sales professional with experience in consultative selling, client relationship management, and product education. Holds a Master of Social Work degree and LLMSW licensure, providing a strong foundation in communication, assessment, and client-centered problem solving. Seeking to leverage healthcare knowledge and sales experience in pharmaceutical sales.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate/Client Consultant
VIP Tanning & Skincare
06.2025 - Current
- Build and maintain strong customer relationships to encourage retention and repeat business.
- Educate clients on tanning packages, skincare products, and premium lotions to support customer goals and increase revenue.
- Leverage consultative sales techniques to suggest products tailored to individual customer needs.
- Consistently meet performance expectations related to product sales and commission-based incentives.
- Promote premium skincare lines, including Dr. Dennis Gross products, through product education and personalized recommendations.
- Process transactions, maintain inventory, and assist with daily operations in a fast-paced retail environment.
- Earned commission through successful sales of tanning packages, premium lotions and skincare products.
- Assisted customers in selecting tanning products and skincare solutions to enhance their experience.
- Maintained cleanliness and organization of tanning booths and product displays to ensure optimal customer satisfaction.
Sales Associate
The Vapor Shoppe
08.2024 - 12.2025
- Drove sales growth through upselling and cross-selling strategies focused on customer needs and product preferences.
- Educated customers on product features, usage, and available promotions to maximize customer satisfaction and sales volume.
- Consistently earned commission through achievement of individual sales goals and performance metrics.
- Maintained current knowledge of evolving product lines and industry trends to provide informed recommendations.
- Managed cash handling, inventory support, merchandising, and customer service responsibilities.
- Developed strong customer relationships that contributed to repeat business and customer loyalty.
Retail Sales Associate
Pure Roots Dispensary
07.2022 - 06.2023
- Consistently achieved company sales expectations by utilizing consultative selling techniques and strategic upselling.
- Educated customers on product options, benefits, pricing, and promotions to drive informed purchasing decisions.
- Leveraged extensive product knowledge and customer feedback to recommend premium products and increase average transaction value.
- Assisted with website updates, promotional campaigns, and social media marketing initiatives to increase customer engagement.
- Supported a highly competitive retail environment by helping maintain customer retention and market share.
- Maintained compliance with industry regulations while delivering exceptional customer service.
- Consistently achieved company sales expectations through consultative selling, strategic upselling, and product education in a highly competitive retail environment.
Education
Master of Social Work -
Wayne State University
Bachelor of Social Work - undefined
Wayne State University
Skills
- Relationship Building
- Consultative Selling
- Healthcare Communication
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Product Education
- Multi-tasking strength
- Problem-solving
- Goal oriented
- Relationship building
- Customer service
Certification
- Limited Licensed Master Social Worker (LLMSW), State of Michigan
- Expires: 2027-06-02
Internship Experience
Detroit Medical Center - Detroit Receiving Hospital
Emergency Department Social Work Intern | Detroit Medical Center | August 2025-May 2026
- Conducted patient assessments and coordinated discharge planning in a fast-paced hospital setting.
- Collaborated with physicians, nurses, and multidisciplinary healthcare teams.
- Educated patients and families regarding community resources and treatment options.
Community Housing Network
Housing Counselor/Housing Resource Specialist | Community Housing Network | August 2023-May 2024
- Provided education and guidance to clients regarding housing, financial literacy, rental rights, and community resources.
- Conducted client assessments and developed individualized services plans.
- Presented educational workshops and maintained relationships with community partners.
Timeline
Sales Associate/Client Consultant
VIP Tanning & Skincare
06.2025 - Current
Sales Associate
The Vapor Shoppe
08.2024 - 12.2025
Retail Sales Associate
Pure Roots Dispensary
07.2022 - 06.2023
Bachelor of Social Work - undefined
Wayne State University
Master of Social Work -
Wayne State University