Gaiety Caballero
North Bergen,NJ
Summary
Reliable and adaptable expert in client services, known for exceptional relationship-building and communication skills. Experienced in enhancing customer satisfaction through effective sales strategies and operational improvements.
Overview
27
27
years of professional experience
Work History
Sales Associate/Client Service
U.S. News & World Report
New York, NY
02.2021 - Current
- Developed and maintained relationships with clients to drive sales growth and enhance customer satisfaction.
- Cultivated strong customer relationships to drive repeat business.
- Analyzed market trends to identify opportunities for new product offerings and service enhancements.
- Collaborated with cross-functional teams to streamline sales processes and improve operational efficiency.
- Utilized CRM software to track customer interactions and manage sales pipeline effectively.
- Enhanced product knowledge through continuous learning, ensuring accurate information delivery to clients.
Assistant Client Service Manager
NY Daily News
Jersey City, NJ
07.2012 - 12.2020
- Trained new team members on product knowledge and sales techniques.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built relationships with customers to encourage repeat business.
- Boosted team efficiency by streamlining workflows and implementing best practices in client service management.
- Participated in regular meetings with team members to discuss progress, challenges, and best practices in client service management.
Sales Associate/Client Servce
NY Daily News
Jersey City, NJ
05.1999 - 07.2012
- Maintained up-to-date knowledge of industry trends and competitor offerings to inform sales tactics.
- Assisted in implementing promotional strategies to enhance sales performance and customer engagement.
- Developed strong customer relationships through personalized service and product recommendations.
- Analyzed customer feedback to identify areas for service improvement and product enhancement.
Education
Master of Science - Advertising
University of Santo Tomas
Manila, PhilippinesBachelor of Science - Communications
Far Eastern University
Manila, PhilippinesSkills
- Relationship building
- Professional demeanor
- Adapt to diverse groups
- Reliable and punctual
- Customer service
Accomplishments
- Brought in 10 new customers quarterly
- Awarded “Employee of the Year” five times
- Exceeded quarterly quota three out of four.
Timeline
Sales Associate/Client Service
U.S. News & World Report
02.2021 - Current
Assistant Client Service Manager
NY Daily News
07.2012 - 12.2020
Sales Associate/Client Servce
NY Daily News
05.1999 - 07.2012
Master of Science - Advertising
University of Santo Tomas
Bachelor of Science - Communications
Far Eastern University