ALEC GALVAN
LAS VEGAS,NV
Summary
Client Service Associate II with over 5 years of industry experience in customer service, team building, and operational efficiency, significantly boosting sales goals and client satisfaction through strategic initiatives.
Overview
8
8
years of professional experience
Work History
Client Service Associate II - Service Staff
Nevada State Bank
06.2025 - Current
- Process transactions accurately, ensuring compliance and maintaining a strong balancing record.
- Resolve client issues through direct action or by referring to appropriate resources.
- Identify and leverage cross-selling opportunities to enhance client satisfaction.
- Provided exceptional customer service, fostering positive relationships and enhancing client satisfaction through attentive support.
- Maintained meticulous records of daily transactions, contributing to financial accuracy and compliance with banking regulations.
- Worked closely with team members to streamline cash handling procedures, enhancing operational efficiency and reducing discrepancies.
- Identified patterns in customer inquiries, enabling proactive solutions that addressed common issues and improved service delivery.
- Exceeded personal sales goals through daily product knowledge enhancement and effective use of banker insight dashboard.
- Answered phone calls daily, providing clients with detailed information on products, and account inquiries.
ASSISTANT MANAGER
Jersey Mike's Subs
08.2021 - 06.2025
- Manage schedules and workflows to meet demands, boosting efficiency and sales from 17k to 30k weekly average.
- Conduct inventory audits to project demand, ensuring stock accuracy.
- Streamlined inventory control measures, ensuring stock levels met demand and minimizing waste while enhancing customer satisfaction.
- Analyzed business performance data to forecast results, providing actionable insights that drove strategic decision-making for store growth.
- Coordinated with the store manager to develop sales strategies, contributing to a noticeable increase in monthly revenue and team alignment.
- Mentored and trained new employees, fostering a positive work environment and enhancing team skills to meet daily operational targets.
- Developed targeted promotional campaigns, resulting in marked progress in monthly revenue and customer engagement.
SHIFT LEADER
Carl's Jr
10.2018 - 01.2020
- Managed cash flow and prepared bank deposits, ensuring accuracy and accountability.
- Led team to enhance productivity and customer service, resolving issues independently.
- Ensured order accuracy and quality, boosting customer satisfaction and repeat business.
- Informed customers about promotions, increasing sales and customer engagement.
- Maintained operational standards and compliance, supporting company objectives.
- Supervised team operations to enhance workflow efficiency, achieving noticeable gains in customer satisfaction and service speed.
Education
High School Diploma -
Coronado High School
Henderson, NV01-2019
Skills
- Sales
- Marketing
- Recruiting
- Interviewing
- Money Handling
- Promotional Planning
- Scheduling
- Inventory Management
- Leadership
- Customer Service
- Communication Skills
- Problem Solving
- Time Management
- Team Collaboration
- Conflict Resolution
- Attention to Detail
- Data Entry
- Multi-tasking
- Active Listening
- Adaptability
- Sales Support
- Product Knowledge
- Technical Proficiency
- Follow-up Skills
- Organizational Skills
- Relationship Building
- Client Retention Strategies
- Networking Skills
Timeline
Client Service Associate II - Service Staff
Nevada State Bank
06.2025 - Current
ASSISTANT MANAGER
Jersey Mike's Subs
08.2021 - 06.2025
SHIFT LEADER
Carl's Jr
10.2018 - 01.2020
High School Diploma -
Coronado High School