Courtney Dixon
Houston,TX
Summary
Seasoned Operations Manager with 12 years of logistics and supply chain experience, adept in strategic planning, team leadership, and process optimization. Proven track record in driving KPI performance, managing customer relationships, and enhancing operational efficiency. Seeking to leverage expertise in staff management, safety compliance, and P&L oversight to contribute to a dynamic operations management role.
Overview
12
12
years of professional experience
Work History
Field Operations Manager
XPO/RXO
Houston, USA
03.2021 - 09.2024
- Foster and enhance client relationships, ensuring satisfaction and engagement through regular meetings and communication.
- Collaborate with organizational leaders to design and implement strategic initiatives that align with company objectives.
- Oversee Field Supervisors and optimize operational processes to meet daily performance metrics, while ensuring teams are effectively resourced and trained.
XDT Operations Manager
XPO Logisitics
Houston, USA
06.2020 - 03.2021
- Managed comprehensive safety protocols, conducting routine equipment inspections and leading monthly meetings to maintain a secure working environment.
- Developed and enforced operational procedures, including verification of shipments and material handling, to maintain accurate warehouse inventory and meet customer service standards.
- Conducted weekly billing audits for contract carriers, ensuring financial accuracy and compliance with contractual obligations.
Operations Manager
XPO Logisitics
Houston, USA
10.2019 - 06.2020
- Managed a team of Field Supervisors and carrier teams to ensure adherence to customer satisfaction standards and effective resolution of concerns or complaints.
- Monitored productivity metrics, maintained company equipment, and ensured compliance with safety standards for flatbed deliveries.
- Conducted weekly billing audits for Contract Carriers settlements and contributed to the recruitment of new Contract Carriers, as well as assisted with fleet maintenance tasks.
Assistant Ops Manager/ Ops Manager/ General Manager
XPO Logisitics
Houston, USA
05.2016 - 10.2019
- Enhanced operational efficiency by optimizing logistics processes, leading to reduced transportation costs and improved KPI performance.
- Coordinated delivery and pick-up logistics, and proactively scheduled trucking to meet customer demands while maintaining financial oversight through monthly P&L analysis.
- Fostered team development, focusing on cultivating future leadership within the organization and ensuring adherence to customer and operational requirements.
Dispatcher/ Billing Specialists/ Assistant Manager
3PD
Houston, USA
06.2012 - 05.2016
- Fostered robust relationships with carriers and clients, ensuring seamless communication of delivery updates and addressing diverse logistical requests.
- Conducted weekly audits of contractor settlements and prepared reports for client approval, contributing to billing accuracy and financial accountability.
- Coordinated daily routing operations to optimize next-day deliveries, enhancing route productivity and supporting team efforts in order loading to maintain efficient departure schedules.
Education
High School Diploma -
Klein Forest
HoustonSkills
Customer needs strategy development
- Data analysis
- Supply chain management
- Inventory and order management
- Warehouse organization
- Time and cost optimization
- Route planning
- Team leadership
- Customer service excellence
- Relationship building
- Metrics analysis
- Auditing processes
- Logistics optimization
- Forecasting accuracy
- Financial management
- Leadership development
- Safety management
- Inventory auditing
- Business process optimization
Timeline
Field Operations Manager
XPO/RXO
03.2021 - 09.2024
XDT Operations Manager
XPO Logisitics
06.2020 - 03.2021
Operations Manager
XPO Logisitics
10.2019 - 06.2020
Assistant Ops Manager/ Ops Manager/ General Manager
XPO Logisitics
05.2016 - 10.2019
Dispatcher/ Billing Specialists/ Assistant Manager
3PD
06.2012 - 05.2016
High School Diploma -
Klein Forest
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