Courtney Dixon

• Supervised daily operations, ensuring high standards of customer service and satisfaction.
• Trained and developed front-of-house staff on best practices and company policies.
• Implemented efficient scheduling to optimize workflow and improve team performance.

Enhanced guest experiences by keeping dining areas tidy and well-organized.

• Developed and maintained strong relationships with customers to enhance loyalty and satisfaction.
• Coordinated scheduling and staffing to meet operational demands during peak hours.
• Resolved customer complaints effectively, improving overall dining experience and retention rates.
• Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
• Performed cash handling activities and secured nightly bank deposits.

• Supervised daily operations, ensuring high service standards and guest satisfaction.
• Trained and mentored new staff on menu knowledge and customer service techniques.
• Collaborated with management to develop innovative promotional strategies, enhancing guest engagement.
• Implemented efficient table turnover processes, optimizing service flow during peak hours.
• Resolved customer complaints swiftly, maintaining positive dining experiences and loyalty.
• Managed high volume dining periods with effective time management and strong multitasking abilities.
• Cultivated warm relationships with regular customers.