Courtney Doran
Pickerington,Ohio
Summary
Young, motivated individual who is dedicated to succeed. Professional administrative expert with strong organizational and multitasking abilities. Proven track record in managing office operations, ensuring smooth workflow, and maintaining accurate records. Known for excellent communication skills, reliability, and adaptability in dynamic environments. Skilled in using office software, handling confidential information, and supporting team collaboration to achieve collective goals.
Overview
16
16
years of professional experience
Work History
Receptionist Coordinator
Animal Care Hospital of Reynoldsburg
04.2018 - Current
- Managed multi-line phone system, scheduled appointments, and processed payments while maintaining accurate patient records and assisting with basic veterinary procedures.
- Handled close to 60 calls a day.
IT Clerk
Donatos
02.2016 - 04.2018
- Can type at 60wpm
- Website Maintenance
- Streamlined coupon processing for efficient data entry, optimized website maintenance procedures, and enhanced HR filing systems for improved organizational efficiency.
Catering
Dontaos
12.2014 - 02.2016
- Took large orders for businesses/schools etc
- Managed large-scale catering orders, enhancing customer satisfaction through efficient order processing and complaint resolution, leading to repeat business.
- Close to 30 catering orders per day.
Customer Service Representative
Discover Financial
09.2013 - 06.2014
- Managed customer accounts, resolved inquiries, and optimized Excel spreadsheets for data analysis, enhancing team efficiency and customer satisfaction.
- Collaborated with team members to share best practices, optimize strategies, and drive overall success in the call center environment.
- Large volume, sometimes over 100 calls in one day.
Server/Activities Assistant
Wesley Ridge
06.2012 - 09.2013
- Organize engaging activities for residents, fostering social connections and enhancing quality of life. Implement creative programs that boost participation and satisfaction.
File Clerk/Receptionist
Healthcare Billing Services
06.2008 - 06.2012
- Managed document filing system, handled incoming calls, and maintained accurate data entry, ensuring efficient workflow and information accessibility.
- Microsoft Office
Education
No Degree - Business Management
Hocking College
Nelsonville, OH06.2010
Cosmetology License - Cosmetology
Fairfield Career Center
Carroll, OH06-2008
High School Diploma -
Pickerington Central High School
Pickerington, Ohio05.2008
Skills
- Detail Oriented
- Multi-Tasking
- Phone Etiquette
- Great Customer Service Skills
- Microsoft Office
- Collections
- Billing
- Attention to detail
Timeline
Receptionist Coordinator
Animal Care Hospital of Reynoldsburg
04.2018 - Current
IT Clerk
Donatos
02.2016 - 04.2018
Catering
Dontaos
12.2014 - 02.2016
Customer Service Representative
Discover Financial
09.2013 - 06.2014
Server/Activities Assistant
Wesley Ridge
06.2012 - 09.2013
File Clerk/Receptionist
Healthcare Billing Services
06.2008 - 06.2012
No Degree - Business Management
Hocking College
Cosmetology License - Cosmetology
Fairfield Career Center
High School Diploma -
Pickerington Central High School
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